PathPilot

Delight your customers. Empower your CX team.

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Description

PathPilot is an advanced AI platform engineered to transform customer support operations. It serves as a first line of defense by automatically handling customer requests 24/7, which significantly reduces the volume of inquiries reaching human agents and allows teams to focus on more complex issues. The system intelligently processes common queries, aiming to resolve them efficiently before they escalate.

By analyzing user behavior, message history, and sentiment, PathPilot equips support teams to deliver faster and more accurate responses. It also scrutinizes every interaction to monitor quality, identify service gaps, and foster continuous improvement in team performance. Furthermore, PathPilot provides CX leaders with crucial insights derived from chat data and user behavior, helping to enhance key metrics such as CSAT and NPS and integrate seamlessly with existing tools like Intercom, Zendesk, and Salesforce.

Key Features

24/7 Automated Request Handling: Handles customer requests automatically around the clock, resolving common issues before they reach an inbox.
Contextual Response Augmentation: Utilizes user behavior, message history, and sentiment to help teams respond faster and more accurately.
AI-Powered Quality Assurance: Analyzes every customer interaction to monitor support quality, identify gaps, and improve overall team performance.
Actionable CX Insights & Analytics: Delivers insights from chat data and user behavior to improve support quality and metrics like CSAT and NPS.
Seamless CRM & Support Tool Integration: Integrates with popular platforms including Intercom, Zendesk, Salesforce, Posthog, and HubSpot.