PepperPBX

Cloud-Based Multi-Tenant PBX Solution for Secure VoIP Calling

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Description

PepperPBX is a versatile IP-PBX software platform designed for deployment in cloud or on-premises environments. Supporting both inbound and outbound VoIP calls, it empowers organizations to manage multiple tenants from a single interface while ensuring security and scalability. With easy user management and advanced call handling, PepperPBX addresses the needs of businesses, call centers, and service providers.

The solution features a modern web dashboard, multi-factor authentication, firewall management, real-time monitoring, and flexible IP phone provisioning. PepperPBX's architecture ensures smooth resource allocation, high availability with failover support, and the adaptability to integrate with CRM systems when required.

Key Features

Smart Dashboard: Centralized interface for managing multiple tenants and users
GUI Firewall Management: Integrated firewall control for enhanced security
Multi-factor Authentication: Supports SMS, email, and third-party authenticators for secure access
Inbound Call Center Monitoring: Real-time monitoring window for call center performance
IP Phone Provisioning: Auto-provisioning with extensive template support for IP phones
Call Center Environment Setup: Optimized for inbound call center operations
BLF and DND Support: Busy Lamp Field and Do Not Disturb functionalities for advanced phone control
Conference: Built-in audio conferencing capabilities
Voicemail & Notifications: Voicemail with missed call notifications via email
Call Analytics: Includes call detail records, recording, and missed call tracking
Resource Allocation: Admins and tenant admins easily assign resources and manage profiles
High Availability: Redundancy and failover mechanism for seamless operation
CRM Integration: Custom integration with any CRM on client request
Completely Cloud-Based: Web app accessible from anywhere
Reseller Management: Dedicated module for reseller operations and customer management
Flexible Call Routing: IVR menus, ring groups, time conditions, and more

Use Cases

Managing VoIP communications for multiple clients or tenants
Setting up inbound call centers with advanced monitoring
Providing secure PBX services as a VoIP service provider
Automating IP phone provisioning for distributed teams
Enabling telecom resellers to manage customers efficiently
Integrating call systems with existing CRM solutions
Ensuring business continuity with high-availability PBX setup

Frequently Asked Questions

What is PepperPBX?

PepperPBX is a multi-tenant IP-PBX software operating on the VoIP protocol, available in both cloud and on-premises deployments for managing inbound and outbound calls.

How can PepperPBX help my business?

PepperPBX offers advanced features beyond basic calls, such as firewall management, call center monitoring, SMS/MMS support, multi-factor authentication, and a built-in web phone to streamline business operations.

Does PepperPBX offer reseller functionality?

Yes, PepperPBX includes a reseller module that provides essential features and tools for resellers to manage their customers efficiently.

Does PepperPBX offer redundancy or failover?

PepperPBX prioritizes uptime with a failover mechanism that enables high availability by deploying additional licenses in separate data centers.

Can PepperPBX integrate with any CRM?

PepperPBX can integrate with any CRM system upon client request, which requires additional customization and development.

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