QueryPal AI

Enterprise Customer Support Automation That Scales

Free Trial

Description

QueryPal AI offers enterprise-level customer support automation designed to scale alongside business growth. It enhances existing help desk systems, websites, and email platforms by providing accurate, contextual AI-generated response drafts. This tool aims to streamline support operations, allowing teams to manage increasing ticket volumes efficiently without necessarily expanding headcount.

By integrating seamlessly with popular platforms such as Zendesk, Freshdesk, Intercom, and Slack, QueryPal AI automates repetitive tasks involved in handling customer queries. It leverages insights from past tickets to generate relevant response suggestions directly within the agent's workflow, reducing manual effort and improving resolution times. Security is prioritized with SOC 2 compliance and options for data masking and self-hosting for enterprise clients.

Key Features

Intelligent Ticket Deflection: Automatically resolves common customer queries.
AI-Powered Drafts: Generates contextual response suggestions within helpdesks (Email, Web, Slack, In-Product).
Helpdesk Integration: Seamlessly connects with Zendesk, Freshdesk, Intercom, Slack, Salesforce, etc.
Advanced Reporting & Analytics: Provides insights into support performance and AI effectiveness.
SOC 2 Compliance & Data Masking: Ensures high security standards and data privacy.
Self-Hosting Option: Allows enterprises to host the tool on their own infrastructure.
Custom Integrations & Workflows: Tailors the tool to specific enterprise requirements.
Instant Analytics & Reporting: Delivers immediate insights on support metrics.
Self-Serve Customer Chat: Enables customers to find answers independently.

Use Cases

Automating responses for high-volume support tickets.
Scaling customer support operations without increasing headcount.
Reducing ticket resolution times and improving agent efficiency.
Deflecting repetitive customer queries across multiple channels (email, web, chat).
Embedding AI support capabilities directly within a product.
Analyzing support trends with advanced reporting.
Ensuring data security for sensitive customer information in support interactions.

Frequently Asked Questions

Is pricing predictable if our ticket volume fluctuates?

Yes! QueryPal’s pricing aligns with your ticket volume, so you only pay for what you use. We offer solutions to manage increased demand seamlessly during high-growth periods or seasonal spikes.

How does QueryPal handle security and data privacy?

QueryPal is SOC 2-compliant. Sensitive information in tickets can be automatically masked before processing. Enterprise plans offer self-hosting options.

Is the trial really free?

Yes! QueryPal offers a 100% free trial with no hidden fees or obligations, allowing you to test it with your real data.

How long is the trial period?

For most customers, the trial lasts 3 weeks, which is typically enough time to integrate and see initial results.

Will I Need to Replace My Existing Helpdesk?

No, QueryPal integrates directly into your existing helpdesk (Zendesk, Freshdesk, Intercom, Salesforce, etc.) to enhance its functionality.