Real Interact

Stress Free Resource Management

Paid

Description

Real Interact is a business process outsourcing provider specializing in comprehensive call center solutions. The company manages inbound and outbound communications, including customer support, sales, technical assistance, and appointment handling, tailored for various industries such as healthcare, insurance, accounting, and law firms.

Real Interact minimizes operational burdens by acting as an extension of their clients’ departments and delivers significant cost reduction through customized service plans, dedicated agents, and a fully equipped call center environment operating 24/7. Their approach ensures reliability, reduced overhead, and seamless integration with client business practices.

Key Features

24/7 Call Center Support: Continuous service for clients around the clock
Dedicated Agents: Trained staff assigned to specific client needs
Inbound & Outbound Call Services: Comprehensive communication management
Customer, Sales, and Technical Support: Full spectrum support for client interactions
Appointment Handling Services: Efficient scheduling and management
Daily/Weekly/Monthly Reports: Transparent performance tracking
Quality Assurance Department: Ongoing performance monitoring
Client Communication Management: Centralized liaison for smooth collaboration
Fully Equipped Call Center Environment: Modern infrastructure and technology
Customized Service Plans: Solutions tailored to business size and budget

Use Cases

Handling high volume customer service calls for hospitals
Outbound sales calls for retail or insurance
Technical support for SaaS companies
Appointment scheduling for clinics and law firms
Customer inquiries management for small businesses
Lead generation for marketing campaigns
24/7 helpdesk support for global companies

Frequently Asked Questions

What services does Real Interact provide?

Real Interact offers outsourced call center services including inbound and outbound calls, customer support, sales assistance, technical support, and appointment handling.

How does the onboarding process work?

After signing up, an operations manager gathers your requirements, resources are assigned and trained, the project is launched, and progress is monitored with regular feedback.

What are the benefits of outsourcing call center services?

Outsourcing reduces operational costs, management burdens, facility expenses, and provides access to experienced, dedicated agents for improved support and efficiency.

What industries does Real Interact serve?

Real Interact serves industries including healthcare, accounting, insurance, and law, as well as other businesses needing customer support and communication management.

What is the cost of Real Interact’s call center services?

The cost starts at $15.99 per hour per agent, with onshore teams priced at $26 per hour plus a one-time setup fee.