Refiner
Get spot-on insights from your users with perfectly timed microsurveys
Description
Refiner is a specialized survey software designed for SaaS companies and digital product teams looking to gain deep insights from their user base. It allows businesses to build and deploy highly customizable microsurveys directly within their web and mobile applications, or via email and shareable links. The platform focuses on maximizing response rates through on-brand design and ensuring the relevance of feedback by offering advanced user targeting and segmentation capabilities.
Unlike generic survey tools, Refiner helps product, marketing, and customer success teams to go beyond basic feedback collection. It facilitates the measurement of key metrics like NPS, CSAT, and CES, aids in product-market fit assessment, and supports various user research initiatives. By delivering surveys to the right users at the right moment, Refiner empowers companies to make data-driven decisions, improve customer experience, identify product weaknesses, and ultimately accelerate growth.
Key Features
- Customizable Microsurveys: Design surveys that match brand identity with various question types and logic jumps for high engagement.
- Advanced User Targeting: Precisely segment users based on traits, behavior, and events to deliver surveys at the optimal time.
- Multi-Channel Survey Deployment: Collect responses via in-product widgets for web & mobile, website popups, email surveys, and shareable survey links.
- Reporting Dashboard: Visualize survey data with charts for NPS, CSAT, CES, and segment results to track trends and insights.
- Comprehensive Integrations: Connect with CDPs (Segment, Rudderstack), analytics (Amplitude, Mixpanel), CRMs (HubSpot, Salesforce), messaging platforms, and automation tools (Zapier, Make).
- AI Response Tagging: Automatically categorize open-text responses to detect patterns and streamline analysis.
- Survey Templates: Utilize pre-built templates for common use cases like NPS, CSAT, CES, Product-Market Fit, and user research.
Use Cases
- Net Promoter Score (NPS) Collection
- Customer Effort Score (CES) Measurement
- Customer Satisfaction (CSAT) Tracking
- Product Market Fit (PMF) Assessment
- User Research and Feedback Collection
- Streamlining Customer Experience
- Identifying Product Weaknesses and Strengths
- Recruiting Users for Usability Studies
- Reducing Customer Churn
- Identifying In-app Upsell Opportunities
- Gathering Insights on Feature Usage and Adoption
Frequently Asked Questions
What are Monthly Active Users (MAU)?
Monthly Active Users (MAU) is a key pricing metric. For In-product Surveys, it's typically the number of users logged into your app in the last 30 days. For other survey types (Website Popup, Links, Email), it's unique users who responded to a survey within 30 days.
Is there a limit on the number of survey responses?
No, all paid plans come with unlimited survey responses. The free plan is limited to 25 survey responses per month.
Can I try Refiner for free before committing?
Yes, you can create a free trial account for 30 days, which includes access to all survey features and integrations, capped at 100 survey responses. No credit card is required. After 30 days, the trial converts to a free plan with limited functionality.
Is there a free plan?
Yes, after the trial period, your account converts to a free plan limited to 25 survey responses per month, 1,000 MAUs, and 5,000 Pageviews. The free plan also includes Refiner branding on surveys.
Can I cancel or change my subscription any time?
Yes, you can cancel, upgrade, or downgrade your subscription at any time. Changes are effective immediately, with prorated invoicing for upgrades/downgrades. Upon cancellation, you can use Refiner until the current billing period ends.
