ReFocus AI

Reduce the Cost of Servicing Your Accounts and Retain More Business

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Description

ReFocus AI is a platform designed for insurance agencies and Managing General Agents (MGAs) to optimize their operations by reducing account servicing costs and enhancing client retention. The system leverages artificial intelligence to provide actionable insights, enabling businesses to proactively manage their client base. It aims to streamline workflows, allowing teams to concentrate on client success rather than manual, time-consuming processes.

The tool offers capabilities such as automated requoting to make the process faster and more scalable. For deeper client understanding, it analyzes service call sentiment, frequency, and engagement to identify potential retention risks. Furthermore, ReFocus AI employs policy lifecycle scanning and sophisticated retention scoring models that go beyond simple rate increases, considering behavioral patterns and policy changes to predict churn and prioritize at-risk accounts effectively.

Key Features

Automated Requoting: Streamlines the requoting process for speed, intelligence, and scalability, freeing up teams to focus on client success.
Service Calls/Call Sentiment Analysis: Assesses call frequency, tone, and client engagement to identify retention risks and proactively address concerns.
Policy Lifecycle Scanning: Continuously analyzes client interactions, coverage changes, and engagement patterns to detect early signs of churn and enable proactive intervention.
Retention Scoring Model: Predicts cancellations by analyzing behavioral patterns, engagement, and policy changes, delivering automated prioritization and actionable insights.
Proactive ID of At-Risk Accounts: Pinpoints policies most likely to cancel by analyzing behavioral patterns, policy changes, and engagement trends for targeted action.
Lowering Servicing Costs: Streamlines renewals by automating insights, prioritizing at-risk accounts, and reducing manual workloads, increasing retention efficiency.
Renewal Data Modeling: Predicts cancellations and provides actionable insights to focus on the right clients, reducing re-marketing and maximizing renewals.
AMS & CRM Integrations: Offers plug-and-play integrations with Agency Management Systems and Customer Relationship Management software for automated insights.

Use Cases

Improving client retention for insurance agencies and MGAs.
Reducing account servicing costs in the insurance sector.
Automating insurance policy requoting and remarketing processes.
Proactively identifying and mitigating client churn risks.
Optimizing renewal workflows and maximizing renewal rates for insurance policies.
Enhancing customer relationship management through sentiment analysis of service interactions.