Regal

AI Agents That Feel Human

Contact for Pricing

Description

Regal provides an AI Agent Platform designed to enhance business outcomes by automating customer interactions through intelligent, human-like AI calls, chat, and SMS. It empowers businesses to build and deploy autonomous AI agents available 24/7, handling tasks such as customer support, sales qualification, appointment scheduling, customer retention, and payment collection.

The platform focuses on creating natural conversations where customers can speak freely and interrupt, ensuring a positive experience. Regal integrates seamlessly with existing CRM and contact center software, utilizing real-time customer data for personalized interactions. It offers tools like a drag-and-drop Journey Builder, native A/B testing for optimization, comprehensive Conversation Intelligence (including transcription, sentiment analysis, and summaries), monitoring, and quality assurance features, all deployable across multiple channels (voice, SMS, email, webchat) from a single build.

Key Features

Autonomous AI Agents: Deploy AI Phone Agents and AI Chat & SMS Agents.
AI Agent Builders: Tools to create custom voice and SMS agents.
Human-like Conversations: Supports natural language, interruptions, low latency, and over 30 languages.
Omnichannel Deployment: Build once and deploy across voice, SMS, email, and webchat.
Journey Builder: Drag-and-drop interface to orchestrate customer interactions.
A/B Testing: Native functionality to test and refine agent performance.
Conversation Intelligence: Provides transcription, sentiment analysis, summaries, dispositions, and keyword spotting.
Monitoring & Quality Assurance: Monitor live calls and automate QA processes.
Integrations: Connects with over 40 CCaaS, CRMs, and other tools via APIs and webhooks.
Unified Customer Profile: Centralizes customer data for personalized interactions.
Branded Caller ID & Spam Remediation: Enhance call deliverability and recognition.
Enterprise Security & Compliance: SOC2, HIPAA, GDPR, CCPA, TCPA compliant.

Use Cases

Automate customer support inquiries
Qualify sales leads 24/7
Schedule appointments automatically
Execute customer retention strategies
Manage winback campaigns for churned customers
Handle payment reminders and collection calls
Upsell relevant services during interactions
Reduce call wait times and improve speed-to-lead
Triage support issues and route appropriately

Frequently Asked Questions

How does Regal pricing work?

Regal's pricing is based on the features you use, aligning cost with value. Discounts are available for higher usage commitments and longer contracts. You need to contact Regal for specific pricing details tailored to your needs.