Relay.app

AI-powered workflow automation with human-in-the-loop capabilities

Freemium

Description

Relay.app is a workflow automation tool designed to streamline processes for both individuals and teams. It allows users to build multi-step automated workflows connecting over 100 different applications. The platform integrates popular AI models, including GPT, Claude, and Gemini, enabling capabilities such as data extraction, text summarization, translation, audio transcription, text-to-speech, and image generation directly within workflows.

A key differentiator for Relay.app is its 'human-in-the-loop' functionality. This allows workflows to pause for manual actions like approvals, data input, task completion, or path selection, blending automated efficiency with human judgment. It supports complex workflow logic with features like paths, merging, wait steps, webhooks, and various data utilities. The platform is built for collaboration, offering features for team usage, shared workflows, and shared app connections on specific plans.

Key Features

Multi-step Workflows: Build complex automations with sequential actions.
100+ Integrations: Connect with a wide range of popular applications.
AI Integration: Utilize models like GPT, Claude, & Gemini for tasks like data extraction, summarization, translation, transcription, text-to-speech, and image generation.
Human-in-the-Loop: Incorporate manual steps for approvals, data inputs, tasks, and path selection.
Flow Control: Manage workflow logic with paths, merging paths, and wait steps.
Webhooks & HTTP Requests: Trigger workflows from external systems or interact with APIs.
Team Collaboration: Share workflows and app connections with team members (Team plan).
Utility Steps: Format data, run custom JavaScript, scrape web content, convert PDFs, and manage lists.

Use Cases

Automating customer support responses and escalations.
Streamlining sales processes by updating CRMs and sending notifications.
Managing HR onboarding tasks across multiple platforms.
Automating marketing campaign workflows and lead management.
Creating operational processes with built-in approval steps.
Integrating disparate tools like Asana and Linear.
Parsing form submissions and updating databases.
Generating reports or summaries using AI.
Transcribing meeting audio and distributing notes.

Frequently Asked Questions

What counts as a step in Relay.app?

A step is counted for successfully completed automated actions (like sending a message), utility steps (like transforming data), completed wait steps, and activated Human-in-the-Loop steps. Trigger polling does not count.

What are AI credits and how are they used?

AI credits are included monthly in all plans (Free, Professional, Team) and are used for AI actions like data extraction, summarization, or transcription using models like GPT, Claude, or Gemini. You can purchase more credits or connect your own paid AI provider account.

Does checking or polling for new data count as an automation step?

No, checking for new data (polling) does not count towards your monthly step usage. Only successfully completed actions count as steps.

Are all integrations available on every plan?

Yes, all plans (Free, Professional, Team, Enterprise) give access to the same 100+ integrations. There are no extra charges for 'premium' integrations.

How do I get support?

Support is available via an in-product feedback tool, a dedicated Slack channel for Enterprise customers, the Relay.app Slack community, consulting partners for in-depth help, or by emailing support@relay.app.