Retell AI
Supercharge your Call Operations with Voice AI
Description
Retell AI provides a robust platform designed for creating, testing, deploying, and monitoring AI voice agents for various call operations. It enables users to build custom voice AI agents through its API and an intuitive agent builder, ensuring they can handle diverse scenarios and integrate with existing knowledge bases. The platform supports comprehensive testing and seamless deployment across phone calls, web calls, and SMS, facilitating enhanced customer interactions and operational efficiency.
With a focus on reliability and scalability, Retell AI supports enterprise-grade agent deployment, capable of handling millions of calls with features like multilingual support and low latency. The platform is fully compliant with SOC 2 Type 1&2, HIPAA, and GDPR standards, ensuring data security and regulatory adherence. Businesses can leverage Retell AI to automate call center tasks, improve customer service, and scale their voice AI operations effectively.
Key Features
- Auto-Sync Knowledge Base: AI agents stay up-to-date by syncing directly with company knowledge bases.
- Powerful Call Transfer: Enables warm transfers with handoff messages and multiple transfer configurations.
- Easy Appointment Booking: AI agents schedule meetings using natural language with integrations like Cal.com.
- Navigate IVR: Agents can press digits to navigate Interactive Voice Response systems.
- Batch Calling & Branded ID: Supports large-scale outbound campaigns with branded caller ID and verified numbers.
- Low Latency Voice AI API: Provides natural AI conversations with only 500ms latency.
- Comprehensive Monitoring: Offers post-call analysis, tracking success rates, latency, and user sentiment.
Use Cases
- Receptionist
- Appointment Setter
- Lead Qualification
- Survey Conductor
- Customer Service Agent
- Debt Collection Agent
Frequently Asked Questions
Can I connect the agent to my existing phone number?
Yes, Retell AI supports integration with any telephony system through SIP trunking, making it easy to connect your existing phone number.
What resources does my company need to use Retell AI?
Typically, one engineer is needed for initial integration and voice AI agent creation, which can take a few hours to a few days. Ongoing maintenance can be handled by a product manager or similar role.
Can Retell AI handle multiple calls at once?
Yes, Retell AI supports concurrent calling. Pay-as-you-go users are allocated 20 concurrent calls, with options to upgrade for higher capacity.
Can Retell AI handle voicemail detection?
Yes, Retell AI can detect voicemail responses and can be configured to either hang up or leave a pre-recorded or dynamically generated message.
How do you calculate the minutes for billing?
Each call's duration is rounded up to the nearest second, and the total time is accumulated. Billing is based on this total accumulated time at the end of the month.
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