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Sandra AI

Automate Your Dealership’s Call Management with AI Precision

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Description

Sandra AI offers an artificial intelligence solution specifically designed to automate and optimize call management for car dealerships. It employs AI-powered virtual agents, known as Sandra (AI Receptionist) and Sam (AI Sales), to handle customer interactions efficiently around the clock. This allows dealerships to capture every lead, answer inquiries promptly, and schedule appointments without human intervention, significantly reducing missed calls and customer wait times.

The platform focuses on delivering human-like conversations and provides multilingual support to cater to diverse customer bases. Sandra AI integrates seamlessly with existing Dealership Management Systems (DMS) and Customer Relationship Management (CRM) software, ensuring smooth data flow and operational consistency. By handling routine call tasks, it frees up dealership staff to focus on high-value activities like in-person customer service and complex sales negotiations, ultimately aiming to boost operational efficiency, improve customer satisfaction, and increase sales and service revenue.

Key Features

  • 24/7 Call Management: Ensures no calls are missed, day or night.
  • Human-like Conversations: Engages customers naturally and effectively.
  • Seamless DMS and CRM Integration: Connects with existing dealership software.
  • Multilingual Support: Communicates with customers in multiple languages.
  • AI Receptionist (Sandra): Answers calls 24/7, adapts to business needs, and accesses relevant software.
  • AI Sales (Sam): Boosts test drive bookings, performs instant lead follow-ups, and adopts dealership pitching style.
  • Tailored Configuration: Adapts to specific dealership business rules and processes.
  • Observability Dashboard: Provides insights into call handling performance.

Use Cases

  • Automating inbound call answering for sales and service departments.
  • Capturing and qualifying leads from phone inquiries.
  • Scheduling vehicle service appointments automatically.
  • Providing 24/7 customer support and information.
  • Following up instantly on web leads or missed calls.
  • Reducing call abandonment rates and customer wait times.
  • Freeing up human receptionists and BDC agents for complex tasks.

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