Seasalt.ai

Omni-channel AI Conversation Solutions for Businesses

Freemium

Description

Seasalt.ai provides a comprehensive suite of artificial intelligence tools designed to enhance business communication and customer engagement across multiple channels. The platform offers various products, including SeaChat for 24/7 automated customer responses, lead capture, and appointment scheduling; SeaX for conducting bulk outreach to customers via SMS and calls; SeaMeet for generating insights and summaries from calls and meetings with real-time transcription; and SeaVoice, which deploys AI voice agents for handling phone calls. These tools work together to create an omni-channel solution for businesses of all sizes.

The system is built to streamline interactions, improve operational efficiency, and provide valuable data analytics from customer communications. Seasalt.ai supports integrations with platforms like Twilio Flex and Discord, and offers specialized solutions, such as HIPAA-compliant options for the healthcare industry. By leveraging generative AI and advanced speech technologies, Seasalt.ai aims to help organizations automate responses, personalize outreach, and gain deeper understanding from their voice and text interactions, ultimately fostering better customer relationships and driving business growth.

Key Features

SeaChat 24/7 Customer Engagement: AI-powered chat for instant customer responses, lead capture, and automated appointment scheduling.
SeaX Bulk Customer Outreach: Enables mass communication with customers via SMS and calls for marketing campaigns and engagement.
SeaMeet Call & Meeting Analytics: Delivers real-time transcriptions, summaries, and insights (topics, emotions, action items) from calls and meetings.
SeaVoice AI Voice Agents: Deploys AI voice agents to manage and automate customer phone calls.
Text-To-Speech Service: Converts written text into natural-sounding spoken audio.
Speech-To-Text Service: Accurately transcribes audio from calls and meetings into text.
Omni-channel Platform: Unifies customer interactions across chat, SMS, voice calls, and other digital channels.
Integrations: Connects with platforms like Twilio Flex and Discord for enhanced functionality.
HIPAA-Compliant Solutions: Offers solutions suitable for healthcare professionals, adhering to HIPAA standards.

Use Cases

Automating customer service and support 24/7 for businesses.
Generating and capturing leads from websites and chat interactions.
Scheduling appointments automatically for service-based businesses.
Executing bulk SMS and call campaigns for marketing and outreach.
Providing voice AI solutions for healthcare patient follow-ups and checks.
Analyzing phone call data for hospitals and customer service centers.
Offering conversational GenAI tools for classrooms and educational purposes.
Transcribing meetings and calls to discover insights and action items for remote teams.
Managing company knowledge base and answering FAQs automatically.
Improving customer acquisition, service, and loyalty through targeted communication.