Shelf

The GenAI Context Engine for Trusted AI Answers

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Description

Shelf is a specialized platform designed to enable businesses to achieve accurate and trusted AI answers by enhancing data quality and contextualizing content for Generative AI projects. It helps organizations automate contact centers, manage knowledge efficiently, and ensure data readiness for GenAI, reducing issues caused by poor data quality and boosting critical KPIs.

With a focus on content quality assurance and enhancement, Shelf provides transparency over data sources, prevents problematic data from entering AI workflows, and supports seamless integration with leading platforms. Enterprises use Shelf to unlock the full potential of GenAI, improving customer experiences and operational efficiency.

Key Features

GenAI Context Engine: Enhances AI answer accuracy through smart data contextualization
Data Quality Assurance: Identifies and resolves document and content issues before AI deployment
Content Enhancement: Improves and maintains content consistency and accuracy across enterprise data
Source Transparency: Provides visibility into the source of AI answers and potential data issues
Prevents Bad Data Input: Stops problematic data from entering Generative AI workflows
Integrations: Connects with platforms such as Genesys, Salesforce, Zendesk, Kustomer, NICE, Five9, and Slack
Contact Center Automation: Automates workflows and improves customer experience in contact centers
RAG & GenAI Enablement: Prepares data and content for advanced retrieval-augmented generation
Knowledge Management: Supports robust, scalable knowledge infrastructure for enterprises

Use Cases

Contact center automation and answer quality improvement
Deploying Generative AI with trusted, accurate data
Enhancing knowledge management systems for enterprises
Preparing enterprise content for RAG and GenAI projects
Eliminating content inconsistencies and conflicting information
Integrating with existing customer service and CRM platforms

Frequently Asked Questions

How does Shelf improve AI answer quality?

Shelf enhances AI answer quality by assuring data integrity, contextualizing enterprise content, and providing quality assurance to prevent bad data from impacting Generative AI outputs.

What integrations are available with Shelf?

Shelf offers integrations with leading platforms such as Genesys, Salesforce, Zendesk, Kustomer, NICE, Five9, and Slack to streamline enterprise workflows.

How does Shelf help with GenAI deployment?

Shelf prepares and enhances data to ensure GenAI models receive high-quality, context-rich content, enabling successful deployments and accurate answers.

What is Shelf’s approach to data quality for GenAI?

Shelf provides a quality assurance and content enhancement process that identifies and resolves data issues before they enter GenAI systems, ensuring only trusted data is used.

Who can benefit from using Shelf?

Organizations seeking to deploy Generative AI in contact centers, knowledge management, and enterprise workflows benefit from Shelf's focus on data quality and answer accuracy.