Sierra

Elevate your customer experience with AI.

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Description

Sierra offers a conversational AI platform designed to help companies transform their customer experience. Businesses can build and deploy AI agents personalized to their specific brand, goals, and processes. These agents engage customers through natural, empathetic conversations, providing answers, solving problems, and taking necessary actions 24/7. Sierra emphasizes aligning the AI agent with the company's identity, policies, and knowledge base to ensure it accurately represents the business.

The platform supports complex customer interactions, such as handling exchanges or updating subscriptions, and includes voice capabilities for AI-powered phone calls. It integrates seamlessly with existing business systems like CRMs and order management systems, allowing the AI agent to perform tasks directly. Sierra prioritizes security and compliance, incorporating features like guardrails, real-time monitoring, secure integrations, auditing, data governance, and privacy protection to ensure trust and reliability.

Key Features

Conversational AI Agents: Deploy AI agents for natural, empathetic customer interactions.
Voice Capability: Engage customers using AI through faster, better phone calls.
Personalization & Grounding: Infuse agents with company identity, policies, and knowledge.
Goal-Oriented Problem Solving: Guide agents towards correct solutions using defined goals and guardrails.
System Integration & Action Taking: Connect to CRM, OMS, etc., allowing agents to perform actions like updating cases or managing deliveries.
Agent OS (Cross-Channel Consistency): Build an agent once and deploy it across multiple channels.
Analytics & Reporting: Utilize data to continuously monitor and improve customer experience.
Security & Compliance: Features robust supervision, secure integration, auditing, data governance, and privacy controls.

Use Cases

Automating customer support responses.
Handling complex customer service issues like exchanges or subscription updates.
Providing 24/7 customer service availability.
Personalizing customer interactions at scale.
Integrating AI conversational capabilities into call centers.
Improving customer satisfaction (CSAT) scores.
Increasing customer resolution rates.
Enhancing customer loyalty through improved experiences.