Sirportly

Powerful help desk software for better customer support.

Free Trial

Description

Sirportly is a fully featured help desk software solution designed to help organizations deliver exceptional customer support. Its unified interface brings together messages from email, social networks, and other channels, empowering teams to respond quickly and efficiently from one central location. With built-in tools for automation, workflow management, analytics, and integrations, Sirportly enables businesses to manage support tickets, assign tasks to team members, and monitor support performance without the need for additional servers or applications.

Hosted securely in the cloud, Sirportly offers instant setup and scalability for teams of any size. Its intuitive design includes advanced features such as automated backups, spam and virus filtering, role-based message assignment, and a robust API for seamless integration, ensuring an optimized and reliable support experience for both customers and agents.

Key Features

Unified Inbox: Centralizes messages from email and social channels into one interface
Workflow Automation: Automates repetitive support processes and ticket assignment
Private Team Chat: Enables team members to communicate internally within the platform
Role-based Assignment: Assign messages to team members to ensure correct handling
Business Insights: Provides analytics and reporting for support performance
Customer Self Service: Includes features for customer-driven support resolutions
Multi-channel Support: Manages communications across multiple support channels
Cloud Hosting: Secure, instant setup without server management
Integrations & API: Connects seamlessly with existing systems via API
Automatic Backups & Security: Ensures data safety with managed backups, spam and virus filtering

Use Cases

Centralizing customer support communications
Automating ticket management workflows
Improving team collaboration on support issues
Analyzing support operations with advanced reporting
Enabling self-service customer support portals
Managing support across email and social channels

Frequently Asked Questions

What payment methods do you accept?

All major credit and debit cards including Visa, Mastercard, and American Express are accepted. Paypal is available for payments over £15, and BACS payment for payments over £650.

Are taxes included in your pricing?

All prices exclude VAT or sales tax, which may apply depending on your location.

Can I add or remove users or cancel my account?

Yes, users can be added or removed at any time, and accounts can be cancelled instantly with no further billing.

Do you offer discounts for educational facilities?

A 40% discount is available for schools and universities. Start a free trial and then contact support to apply the discount.