SiteGPT

Make AI your expert customer support agent

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Description

SiteGPT is an AI-powered platform designed to transform how businesses handle customer support. It allows users to build custom chatbots trained specifically on their unique content, such as website pages, uploaded files (including PDFs, DOCX, and TXT), or even raw text. This ensures that the chatbot provides accurate and contextually relevant answers, effectively acting as a digital expert for the user's product or service. The platform supports over 95 languages, making it accessible to a global audience, and offers seamless integration with popular customer support tools like Zendesk, Intercom, and Crisp.

By automating responses to common queries, SiteGPT helps businesses provide instant, 24/7 support, significantly reducing the workload on human agents and allowing them to focus on more complex issues. The system includes features like quick prompts to guide users, daily email summaries for monitoring interactions, and the ability to escalate conversations to a human agent when necessary. Furthermore, SiteGPT chatbots can assist in lead generation by collecting visitor information. The setup process is straightforward, involving syncing training data, embedding the chatbot on a website, and continuously refining its performance based on real chat history.

Key Features

Personalized Chatbot: Build a custom AI chatbot trained on your own website content, files, or text.
Multi-source Training Data: Supports training via URLs, sitemaps, Zendesk Help Centers, Gitbook links, uploaded files (CSV, TXT, PDF, DOCX, PPTX, MD), or raw text input.
Quick Prompts: Guide users with pre-defined questions to initiate conversations easily.
Email Summaries: Receive daily reports of chatbot interactions and performance insights via email.
Escalate to Human: Seamlessly transfer conversations from the chatbot to a live human agent when needed.
Lead Collection: Capture contact details from interested visitors during chat interactions.
Functions: Automate in-app actions or interact with other systems based on natural language commands within the chat.
Integrations: Native support for platforms like Crisp, Intercom, and Zendesk.
Multi-language Support: Responds accurately in over 95 languages.
Chat History & Refinement: Access chat logs to monitor performance and provide feedback for continuous improvement.

Use Cases

Automating 24/7 customer support for instant query resolution.
Reducing the volume of repetitive support tickets for human agents.
Improving overall customer support team productivity and efficiency.
Generating qualified leads directly from website visitor interactions.
Providing instant, accurate answers to frequently asked product or service questions.
Onboarding new users by offering readily available, specialized information.
Offering multilingual customer service to a global audience.

Frequently Asked Questions

Can I add text content to train the chatbot if I don't have web pages to scrape or files to upload?

Yes, you're able to enter raw text content as training data.

Do you have a plan for agencies to offer chatbots to their clients?

Yes, please contact us by sending us an email for more information.

What type of content can we use to train the chatbot?

You can use any type of content to train the chatbot. The more content you provide, the better the chatbot will be able to answer the questions.

Do you retrain the chatbot automatically when the website content changes?

Right now, for retraining, you have to go to the dashboard and click on Retrain button to retrain the chatbot. We are working on automating this process and do it periodically.

How long does the training take?

It depends on the number of pages you are training. But usually, it should be done within a few minutes.