Skit.ai

AI-Powered Collections Intelligence for Maximum Debt Recovery

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Description

Skit.ai offers an enterprise-grade collection solution that integrates automation with agent support to transform debt recovery processes. The platform utilizes advanced Agentic AI and proprietary Large Collection Models (LCMs) to facilitate autonomous, intelligent customer conversations and implement data-driven strategies for collections. It is designed to serve a diverse range of industries by streamlining complex collection workflows.

By providing comprehensive omnichannel communication capabilities, including AI-powered voice, SMS, email, and chat, Skit.ai ensures continuous 24/7 availability and delivers hyper-personalized customer interactions. The system prioritizes maximizing collection efficiency and scalability while strictly adhering to regulatory compliance standards. Furthermore, Skit.ai offers seamless integration with existing client systems, empowering businesses to significantly improve their recovery rates and optimize operational performance.

Key Features

Agentic AI for Collections: Drives autonomous customer conversations and automates collection workflows globally.
Collections Intelligence Platform: Utilizes AI-powered segmentation that adapts in real-time to consumer behavior and credit profiles for smarter debt recovery.
Omnichannel AI Communication: Integrates voice, SMS, email, and chat for 24/7 hyper-personalized customer engagement and support.
Large Collection Models (LCM): Proprietary Generative AI models trained on collection data to predict collection propensity and inform personalized strategies.
Cognitive AI Assistants: Provides AI-powered voice, SMS, email, and chat solutions for both inbound and outbound communication automation.
Comprehensive Compliance: Built with a compliance-first approach, adhering to TCPA, HIPAA, FDCPA & Reg F, PCI-DSS, SOC 2 Type II, and ISO 27001:2022.
Seamless System Integrations: Offers robust integrations with CRM, telephony, SMS, payment gateways, and spam monitoring solutions.
Real-time Analytics Dashboard: Delivers a unified view of campaign performance, featuring trends and actionable insights for strategic optimization.
Collection Orchestration Platform: Manages and coordinates recovery efforts across multiple channels, enabled by GenAI, compliance guardrails, and analytics.
0-0-7 Self-Serve Portal: Enables immediate customer self-service to resolve queries or make payments, minimizing wait times.
GenAI-Powered Agent Co-Pilot: Assists human agents with real-time information and suggestions to improve interaction quality and efficiency.

Use Cases

Automating First and Third-Party Debt Collections
Streamlining Early-Out Collection Processes
Optimizing Auto Finance and BHPH Collections
Maximizing Self-Pay Collections in Healthcare RCM
Enhancing Customer Experience in Banking and Fintech
Improving Insurance Renewal Rates
Automating Customer Conversations in Travel and Telecom
Reducing Overall Cost of Collections
Scaling Collection Operations Efficiently
Automating Contact Center Operations for Collections
Accelerating Revenue through Automated Growth Strategies
Delivering Immersive Customer Experiences (CX 360)

Frequently Asked Questions

What is Agentic AI in the context of Skit.ai?

Agentic AI at Skit.ai refers to AI systems that autonomously drive customer conversations for collections, streamline workflows, and optimize agent bandwidth, making processes more efficient.

Which regulatory standards does Skit.ai adhere to for compliance?

Skit.ai is designed with a compliance-first approach, adhering to major regulations such as TCPA, HIPAA, FDCPA & Reg F, PCI-DSS, and holds SOC 2 Type II and ISO 27001:2022 certifications.

What are Large Collection Models (LCMs) developed by Skit.ai?

Skit.ai's Large Collection Models (LCMs) are Generative AI-powered language models specifically trained on collection use cases to predict collection propensity and help devise data-driven, personalized recovery strategies.

What communication channels does Skit.ai's platform support?

Skit.ai offers an omnichannel AI solution supporting communication across Voice (inbound and outbound), SMS, Email, and Chat to ensure comprehensive customer reach and engagement.

How does Skit.ai improve operational efficiency in collections?

Skit.ai enhances operational efficiency by leveraging AI-powered virtual agents to handle a large volume of interactions, reduce dependency on live agents for routine tasks, decrease average handling time, and enable scalable operations without a proportional increase in workforce.