STELLA Automotive AI

Purpose-Built To Drive Dealer Revenue.

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Description

STELLA™ Automotive AI provides a specialized conversational AI platform tailored for the automotive retail industry. Functioning as an intelligent voice assistant, akin to Alexa or Siri, STELLA manages dealership communications effectively. It handles all inbound calls, answers customer questions with a natural, human-like tone, books appointments efficiently, and disseminates messages via text or email. The platform operates across multiple channels including phone, SMS, and web chat.

Designed by automotive experts, STELLA integrates seamlessly with existing dealership software and APIs, ensuring smooth operation and data flow. It enhances the customer experience by providing 24/7 availability, consistent branding, and quick inquiry resolution, typically under two minutes. Furthermore, STELLA offers robust reporting and analytics, providing dealerships with valuable insights into customer interactions while maintaining high security standards, evidenced by its SOC-2 compliance. As Microsoft's choice for Automotive AI (STELLA is the Microsoft Copilot), it aims to streamline operations, increase staff productivity, and drive dealer revenue.

Key Features

Multi-Channel Communication: Engages customers via phone, SMS, and web chat.
Intelligent Voice Assistance: Handles inbound calls with friendly, natural language processing.
Automated Service Booking: Manages the service appointment process using dealer rules, opcodes, and brand guidelines.
24/7 Availability: Answers all calls on the first ring, around the clock.
Unlimited Simultaneous Call Handling: Manages high volumes of customer interactions concurrently.
Seamless Integration: Connects with existing dealership software and relevant APIs.
Customizable & Scalable: Adapts to unique dealership needs and sizes.
Comprehensive Analytics: Provides robust reporting on call data and communications.
Secure Technology: Employs SOC-2 compliant infrastructure for data safety.
Receptionist Capabilities: Transfers calls, monitors lines, takes messages, and offers text transfer options.