Superseek

Resolve customer queries instantly with AI

Freemium

Description

Superseek allows businesses to build custom AI assistants designed to provide instant customer support directly on their websites. These assistants are trained exclusively on the company's provided content, such as website pages, help documents, and knowledge bases, ensuring that answers are accurate and relevant to their specific products or services. The platform includes guardrails to prevent inaccurate responses and keep the AI focused on the source material.

Featuring multilingual capabilities in over 95 languages, Superseek automatically responds in the language used by the customer. It offers a no-code interface for customization, allowing users to adjust the AI's instructions, personality, and branding. The tool ensures information stays current through automatic content syncing and provides options for seamless human handoff for complex queries, integrating with existing live chat tools or using routing buttons. Users can also capture leads via integrated forms and refine AI responses through an answer correction feature.

Key Features

Custom AI Assistant Creation: Train AI on website content, PDFs, and plain text.
Multilingual Support: Responds accurately in over 95 languages.
Content-Grounded Answers: Responses are based strictly on provided content with accuracy guardrails.
Automatic Content Sync: Keeps AI knowledge updated (monthly, weekly, or daily based on plan).
Human Handoff: Seamlessly transfer complex queries to live chat or use routing buttons.
No-Code Customization: Adjust AI instructions, model (GPT-3.5/GPT-4), role, personality, and branding.
Lead Capture Forms: Set up forms to appear during conversations.
AI Answer Corrections: Manually fix AI responses for future accuracy.
Website Embedding: Easily embed the AI assistant using a code snippet.
API Access: Available for integration purposes.
Unlimited AI Bots: Create multiple bots as needed.
Conversation History: Review past interactions.

Use Cases

Providing instant, 24/7 customer support on websites.
Reducing customer service team workload by automating query resolution.
Offering multilingual support to a global customer base.
Generating leads through conversational interactions.
Ensuring consistent and accurate product/service information delivery.
Creating internal knowledge base assistants for employees.

Frequently Asked Questions

How secure is the content I add?

All uploaded documents are immediately deleted after text extraction. Superseek follows security best practices and uses vendors like Heroku and Supabase. OpenAI cannot access your content for training, and your content is only used to answer questions.

How is my content used?

Your content is ingested to create a knowledge repository for your AI bot. When a question is asked, relevant information from your content is identified and used to generate an answer. Your content is not used for any other purpose, and OpenAI cannot access it for training.

How is Superseek different from ChatGPT?

ChatGPT is for general questions and lacks specific knowledge about your product/service, potentially leading to inaccurate 'hallucinations'. Superseek is trained specifically on your content, providing accurate, context-aware answers about your business without hallucinations.

Can I cancel anytime?

Yes, you can cancel your subscription anytime. You'll retain access to paid features until the end of the current billing cycle, after which you'll be downgraded to the free plan.

What happens when I use up my AI credits?

Your AI bot will default to a fallback 'I don’t know' response. You can either wait for the next month's credit replenishment or upgrade to a plan with higher limits.

Can I embed it on multiple websites?

Yes, you can embed your AI chatbot on any number of websites.