Tactful AI

Exceptional customer experiences through the perfect blend of human touch and AI innovation

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Description

Tactful AI provides a modern customer service platform that aims to create exceptional customer experiences by integrating human interaction with advanced AI capabilities. The system is designed to be both AI-powered and effortlessly configurable, allowing businesses to enhance their customer support operations significantly. It focuses on delivering consistent and personalized support across various communication channels.

The platform offers a versatile and integrated solution for transforming customer service at scale. It empowers businesses with tools for omnichannel customer engagement, AI-driven automation for tasks like social media moderation and digital sales, and robust helpdesk support. Tactful AI also emphasizes ease of integration with existing business tools, enabling boosted agent productivity and improved customer satisfaction through features like a unified inbox, intelligent routing, and real-time actionable insights for supervisors.

Key Features

Omnichannel Customer Service: Provide real-time assistance across multiple channels (voice, web, email, social) for quick resolutions and personalised support.
AI-Powered Automation Studio: Leverage a no-code, drag-and-drop visual canvas to effortlessly design, test, and deploy workflows, integrations, routing logic, and AI agents.
Unified Inbox for Agents: A single interface to manage all customer interactions from various channels, integrated with business tools to boost agent productivity and First Contact Resolution (FCR).
Intelligent Routing: AI-driven routing directs interactions across voice and digital channels using advanced algorithms and custom rules to reduce wait times and improve customer satisfaction.
Multilingual Conversational Chatbots: Deploy AI-powered chatbots for automated service and lead capture, providing natural, context-aware interactions in multiple languages with seamless handoff to agents.
Realtime Actionable Insights: Equip supervisors with real-time metrics, performance dashboards, and actionable insights to maintain high customer service standards and agent productivity.
Comprehensive Integrations & API Access: Connect with numerous business tools (CRM, ERP, CMS) via no-code connectors or customize integrations using open APIs and a low-code platform.
Industry-Specific AI Model Integration: Access and configure AI models from OpenAI, Azure, Google, or bring your own to empower businesses with proven, industry-specific solutions.
Conversational Self-Service: Enable customers to resolve issues independently 24/7 through AI chatbots, offering customizable and personalized self-service experiences.
Supervisor Empowerment Tools: Flexible real-time controls, live support tools, coaching capabilities, and performance monitoring for supervisors to manage teams effectively.

Use Cases

Omnichannel Customer Support Delivery
Marketing Campaign Engagement and Social Media Moderation
Digital Sales Process Automation and Lead Conversion
Centralized Helpdesk and Technical Support Management
Automated Internal and External Support Request Handling
Customer Journey Orchestration and Personalization
Proactive Customer Outreach and Follow-ups
Real-time Performance Monitoring and Service Optimization

Frequently Asked Questions

Is there a free trial available?

You can try most of our platform features using Engage Essentials. Please get in touch with our sales team using the form on the website, and they will be happy to assist you.

What is Automation Credit?

Automation Credit is consumed when an automation is triggered within Tactful Engage. Each trigger uses 1 Automation Credit, regardless of the automation's size. Engage Essentials and Enterprise plans include free Automation Credits, and additional bundles can be purchased.

What is Automation Flow?

An Automation Flow is an automated workflow (e.g., chatbots, integrations, routing logic) designed and implemented in Tactful's no-code/low-code Automation Visual Studio. You can create, store, import, and export an unlimited number of flows. Engage Enterprise allows unlimited active flows, while Engage Essentials supports up to 30 active flows.

Is Tactful AI GDPR compliant?

Yes, Tactful AI's service is GDPR compliant. They adhere to GDPR regulations to ensure that your data is handled with care and privacy.

Do you support voice integration?

Yes, Tactful AI supports voice integration. The platform allows you to manage and respond to voice calls alongside digital conversations, providing a seamless, unified communication experience. It can integrate with third-party voice processing platforms and also provides its own voice backend in the UK and GCC regions.