Textmagic

Customer service made easy.

Free Trial

Description

Textmagic offers a comprehensive solution for businesses seeking to simplify and enhance their customer interactions. By consolidating communication channels like Live Chat, SMS, WhatsApp, email, and voice calls into a single, unified platform, it eliminates the complexity of managing multiple tools. The system is designed to cater to various roles within a company, including business owners, customer support managers, and agents, providing features tailored to their specific needs for improved efficiency and collaboration.

Leveraging AI, Textmagic automates routine tasks and assists support teams with features like text summarization and paraphrasing, freeing up agents to focus on delivering high-quality customer experiences. The platform includes a robust ticketing system for organized issue tracking, workflow automation capabilities via a no-code builder, and tools for monitoring team performance through feedback surveys, dashboards, and detailed reporting. Integrations with popular applications further streamline operations, making it a versatile tool for managing the entire customer communication lifecycle.

Key Features

Omnichannel Messenger: Manage Livechat, SMS, WhatsApp, calls, and email from one screen.
AI Assistant (Point AI): Get instant summaries, paraphrasing, and suggested replies based on customer history.
No-Code Workflow Builder: Automate repetitive customer service tasks and workflows.
Helpdesk Ticketing System: Organize, track, prioritize, and assign customer support tickets efficiently.
Performance Tracking & Reporting: Monitor team goals, KPIs, and customer satisfaction with dashboards and feedback surveys.
Multi-Channel Support: Engage customers via Live Chat, Email, SMS, WhatsApp, Facebook Messenger, and Voice Calls.
Contact Management: Import, manage, segment contacts, and handle opt-outs.
Mass Texting Capabilities: Send personalized SMS messages to large audiences.
Integrations: Connect with popular apps and CPaaS providers (like Twilio, Zapier).
Cloud Phone System: Manage business calls with features like recording and virtual numbers.

Use Cases

Streamlining omnichannel customer support
Automating customer service workflows
Improving support agent productivity with AI
Managing customer communications across multiple channels
Tracking customer satisfaction and team performance
Executing SMS marketing campaigns
Centralizing business messaging (SMS, chat, email)
Managing helpdesk tickets efficiently

Frequently Asked Questions

What happened to Touchpoint?

Touchpoint is now part of Textmagic. Its features have been integrated into the Textmagic platform to offer a more cohesive experience, faster innovation, and better long-term support within one platform.

Can I try the features originally planned for Touchpoint?

Yes, most features planned for Touchpoint are already available in Textmagic, with more coming soon. You can explore them by signing up for a free trial at Textmagic.com. Available features include WhatsApp messaging, Facebook Messenger integration, omnichannel chat widget, email helpdesk, task management, and the Point AI assistant.

What are CPaaS and BYOC in the context of Textmagic?

CPaaS stands for Communications Platform as a Service (like Twilio, Vonage, Sinch). BYOC means 'Bring Your Own CPaaS', which is a Textmagic integration allowing businesses to connect their existing CPaaS provider account to use Textmagic's platform features while leveraging their provider's rates and numbers, typically via the 'Connect' plan.

How long does prepaid credit last on Textmagic?

On the 'Essential' pay-as-you-go plan, credit never expires. On the monthly 'Professional' and 'Connect' plans, unused credit rolls over and remains active for up to 2 months from the date of purchase.

Does Textmagic offer discounts?

Yes, discounts are available through the monthly 'Professional' and 'Connect' plans, which offer volume discounts compared to the 'Essential' pay-as-you-go plan. Savings increase with higher texting volumes.