TimelinesAI
WhatsApp CRM Integrations and Unified Inbox
Description
TimelinesAI is a WhatsApp management platform designed for businesses handling communication across multiple individual WhatsApp accounts. It centralizes conversations by connecting various personal or business WhatsApp numbers into a single shared inbox. This allows teams to collaborate effectively, manage customer interactions, and maintain visibility over all WhatsApp communication without needing the official WhatsApp Business API.
The platform facilitates seamless integration with popular CRM systems, including Pipedrive, HubSpot, monday.com, Zoho, and Salesforce. This enables automatic synchronization of contacts and messages, allowing users to send messages directly from their CRM and leverage automation workflows triggered by CRM events. Additionally, TimelinesAI incorporates features like ChatGPT integration for auto-responses and chat summaries, detailed analytics reports, mass messaging capabilities, and a Chrome extension for messaging from any CRM or ATS.
Key Features
- Unified WhatsApp Inbox: Consolidate unlimited WhatsApp accounts into one shared inbox for team access and control.
- CRM Integrations: Sync WhatsApp chats and contacts automatically with Pipedrive, HubSpot, monday.com, Zoho, and Salesforce.
- WhatsApp Automation: Create automated workflows to send messages based on CRM triggers or greet new leads.
- ChatGPT Integration: Utilize ChatGPT for automatic message replies (autoresponder) and generating summaries of chat conversations.
- WhatsApp Analytics: Access reports with key metrics on messaging activity and team performance.
- Team Collaboration Tools: Assign chats, add internal notes, use filters, set permissions, and create isolated teams within a workspace.
- Zapier & Make Integration: Connect WhatsApp to over 1000 other applications using native Zapier and Make integrations.
- Chrome Extension: Send and manage WhatsApp messages directly from within any CRM or ATS interface.
- Group Chat Management: Allows teams to view and reply within WhatsApp group chats.
- Mass Messaging: Send messaging campaigns by importing CSV files or using bulk reply features from the shared inbox.
Use Cases
- Centralizing team communication for multiple WhatsApp numbers.
- Integrating WhatsApp conversations and contacts into CRM systems.
- Automating follow-ups and responses on WhatsApp based on sales pipeline changes.
- Enhancing customer support responsiveness on WhatsApp.
- Collaborating on WhatsApp chats within sales, support, or recruitment teams.
- Analyzing WhatsApp communication performance and agent activity.
- Using AI to automatically respond to common WhatsApp queries.
- Summarizing long WhatsApp conversations quickly using AI.
- Managing WhatsApp communication for agencies, real estate, education, or medical industries.
Frequently Asked Questions
Does TimelinesAI support WhatsApp group chats?
Yes, TimelinesAI supports both regular and group chats, allowing your team to manage conversations effectively.
Is there an option for integrating WhatsApp with ChatGPT?
Yes, you can integrate WhatsApp with ChatGPT which allows you to autorespond to your customers and generate chat summaries.
Can we connect our regular WhatsApp numbers?
Yes, TimelinesAI works seamlessly with both business and regular WhatsApp numbers.
How do I get WhatsApp business reporting with TimelinesAI?
TimelinesAI provides key metrics for evaluating WhatsApp business communications’ effectiveness, including messaging statistics, response times, and performance insights.
Can I integrate WhatsApp with other tools I use?
You can use our Native WhatsApp & Zapier integration, webhooks, and public API to integrate with any other tools.
