TrueAccord

The industry-leading recovery and collections platform powered by machine learning.

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Description

TrueAccord provides an advanced recovery and collections platform driven by machine learning technology. It focuses on delivering a consumer-friendly digital experience to facilitate debt settlement. The platform is designed to manage delinquency needs across various stages, from early past due accounts through to charge-off.

Offering third-party collection services, TrueAccord aims to improve relationships and expedite recoveries. It leverages its proprietary machine learning engine, HeartBeat, for optimized engagement and personalization, reaching consumers through appropriate channels at optimal times. The system is built for scalability to handle varying volumes of collections and recovery activities.

Key Features

HeartBeat Machine Learning Platform: Patented ML engine that automatically optimizes consumer engagement over time.
Consumer-Friendly Digital Experience: Offers a flexible, self-serve digital interface for debt settlement.
Scalable Infrastructure: Handles varying volumes of collections and recovery efficiently.
End-to-End Personalization: Delivers tailored messages via the right channels at the right times.
Late Stage Collections Service: Provides third-party collection services focused on engagement and resolution.