Tymely

Indistinguishable From Human Reps

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Description

Tymely is an advanced AI solution designed to revolutionize customer service for e-commerce businesses. It utilizes Generative AI to automatically manage and resolve even the most complex customer inquiries across email and chat platforms. This includes performing end-to-end actions such as initiating refunds, processing exchanges, and applying coupons, seamlessly integrating with a business's existing systems.

What sets Tymely apart is its unique real-time expert verification process, where human experts review every AI-generated response before it's sent, ensuring super-human level accuracy and empathetic communication. This approach not only guarantees full ticket resolution at the speed of AI but also demonstrably boosts Customer Satisfaction (CSAT), allowing businesses to enhance customer loyalty and brand perception without compromising on efficiency or cost.

Key Features

99.5% Accuracy: Achieved through real-time expert verification of every AI response before it is sent.
Full Ticket Resolution: Handles complex customer service inquiries end-to-end, including initiating refunds, exchanges, and applying coupons.
Generative AI with Human Oversight: Combines advanced Generative AI with real-time verification by customer service experts for super-human level accuracy.
Boosts CSAT: Improves customer satisfaction through expert-verified language understanding, hyper-personalized responses, and rapid full ticket resolution.
Significant Cost Savings: Delivers up to 70% cost savings in customer service operations.
High Ticket Coverage: Handles 60%-80% of Tier-1 customer service tickets.
Seamless Integrations: Connects with all existing business systems (e.g., ticketing, e-commerce platforms) to access necessary data for complex actions.
White-Glove Onboarding & Management: Tymely builds, maintains, and tests all AI workflows and service flows (3000-5000 workflows) for clients.
24/7 Availability & Speed: Operates around the clock with guaranteed average First Resolution Time of 20 minutes for emails and 1 minute for chat.
Hyper-Personalized Communication: Delivers bespoke responses tailored to each specific inquiry, adhering to company policy and brand voice.
Data Security & Compliance: Adheres to strict standards including SoC2, ISO27001, GDPR, and HIPAA.

Use Cases

Automating informational customer inquiries for e-commerce.
Providing white-glove, full-resolution service instead of self-service deflection.
Handling complex customer actions (e.g., refunds, exchanges, order modifications).
Executing post-inquiry upsell strategies.
Enhancing customer satisfaction (CSAT) for online retail brands.
Reducing operational costs of customer service.
Offering 24/7 customer support with high accuracy.
Scaling support capacity during peak demand and ticket surges.