Unbabel

The AI-Powered Language Operations Platform for Trusted Global Translations

Usage Based

Description

Unbabel offers a comprehensive Language Operations (LangOps) platform designed to facilitate global translations for businesses. It utilizes an advanced AI engine, combined with the option for human review, allowing companies to tailor translation workflows based on specific needs for speed, quality, and cost. This approach ensures translations align with a company's specific terminology and tone across different markets. The platform supports various industries, including gaming, retail, tech, and travel, aiming to enhance multilingual customer service and content reach.
Unbabel integrates seamlessly with popular business applications like Salesforce, Zendesk, and Intercom, embedding translation capabilities directly into existing workflows. This avoids disruption and allows teams to manage international communications efficiently within their familiar tools. The platform emphasizes security, employing encryption and anonymization methods, and holds ISO 27001 certification to protect user data. It provides real-time quality reporting and customization options, giving businesses control over their translation processes.

Key Features

AI-Powered Translation: Leverages advanced AI for fast and context-aware translations.
Human-in-the-Loop Review: Option to incorporate human editors for enhanced quality and nuance.
Dynamic Translation Workflows: Automatically balances AI and human input based on content needs and goals.
Customizable Quality & Speed: Configure translation pipelines for specific cost, speed, and quality requirements.
AI Quality Estimation: Provides real-time scores and insights into translation quality.
Seamless Integrations: Connects with CRMs (Salesforce, Zendesk), CMSs, and other platforms via native connectors and APIs.
Linguistic Resource Management: Supports custom glossaries, translation memories, and Named Entity Recognition.
Enterprise-Grade Security: ISO 27001 certified with robust data encryption and anonymization.
Real-time Performance Reporting: Monitor translation metrics and identify optimization opportunities.
Multiple Translation Pipeline Options: Choose from Machine-only, Hybrid (MT + targeted human review), or Premium (MT + expert review).

Use Cases

Scaling multilingual customer support operations.
Localizing website and marketing content for global audiences.
Translating internal communications for international teams.
Enabling BPOs to offer multilingual services.
Providing industry-specific translation solutions (Gaming, Retail, Tech, Travel).

Frequently Asked Questions

How does onboarding work?

Unbabel has a straightforward onboarding process focusing on enabling businesses from go-live. They work with customers on linguistic resources (glossaries, terminology), determine training needs, and deliver integrations into key workflows.

What integrations are available?

Unbabel offers several native CRM, CMS, and other integrations, and can also integrate via APIs. More details are available on their integrations page.

What languages are available?

Unbabel supports 130 languages and over 6000 language pairs. More details are available on their supported languages page.

How do you protect customers' data?

Unbabel is ISO 27001 certified and uses robust data encryption and anonymization mechanisms to protect customer and business data.

What is a translation pipeline?

A translation pipeline is a sequence of automated translation and optional human post-editing steps (like language detection, translation, quality estimation, post-editing) configured to meet specific needs for speed, quality, and cost.