UserCall

Deeper & Faster Insights for Confident Decisions

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Description

UserCall is an AI-powered platform designed to streamline qualitative research by automating voice and text interviews. It allows teams to instantly engage users at key product moments, capturing in-depth feedback and turning conversations into structured, evidence-backed themes for analysis.

With advanced analysis and customizable controls, UserCall empowers researchers, product managers, and marketers to broaden their qualitative coverage across markets and segments, reducing operational bottlenecks and helping organizations make confident, data-driven decisions.

Key Features

AI-Moderated Voice Interviews at Scale: Conduct large numbers of structured interviews guided by AI.
Research Triggers: Automatically initiate interviews after critical user moments or product events.
Thematic Analysis: Extract and organize evidence-backed themes from qualitative data automatically.
Human-in-the-Loop Review: Allow researchers to control and refine interview logic, follow-up questions, and final analysis.
Multi-Language & Accent Support: Run interviews globally in 30+ languages with a variety of accents.
Visual Mockup & Prototype Testing: Gather usability feedback on concepts, mockups, and prototypes.
Secure & Compliant Data Handling: Data is encrypted and not used for training models.
Customizable Agents & Branding: Personalize interview agents and white-label the platform.
Flexible Interview Guide Controls: Design advanced guides with flow and probe controls.
AI Q&A Chat: Chat with qualitative data to extract summaries, frequencies, and supporting quotes.

Use Cases

Customer and product discovery
Brand messaging and positioning insights
Effortless multi-language and cross-cultural research
Thematic analysis and pattern recognition at scale
Nuanced customer segmentation and formative research
Concept, prototype, and usability feedback
Cross-check and extension of manual qualitative coding
Churn, adoption, and onboarding friction analysis
NPS and CSAT deep dives
Employee engagement and experience surveys

Frequently Asked Questions

Does UserCall replace qualitative researchers?

No. UserCall extends research capacity by automating scale, speed, and logistics, while researchers remain responsible for defining questions, interpreting results, and making strategic decisions.

How does UserCall support qualitative analysis without losing nuance?

UserCall analyzes interviews line by line to surface themes and key moments, accelerating first-pass analysis while allowing researchers to review and refine themes to ensure depth and nuance.

Can I customize how AI tags and analyzes data?

Yes. You can set custom themes, tags, and filters to align the AI analysis with specific research goals, and use the AI chat Q&A feature for deeper insights.

How is customer data handled and protected?

UserCall encrypts data in transit, strictly controls access, and does not use customer data to train AI models. Data processing may involve trusted providers and all personal information is treated as sensitive.

Can the agent speak in other languages or personalities?

Yes. UserCall agents can converse in 30+ languages and a variety of accents, and can be customized to reflect different voices and personalities.