Valence

AI for Emotional Intelligence

Contact for Pricing

Description

Valence offers advanced emotion AI technology designed to help businesses comprehend customer emotions conveyed through voice. By integrating its Pulse Emotion API, companies can analyze vocal tones during live conversations or from call recordings. This capability allows for real-time insights into customer feelings, enabling more empathetic responses and improved interaction outcomes.

The platform also supports the development of more human-like AI voice agents by providing the necessary emotional intelligence infrastructure. This aims to create more pleasant and effective user experiences, moving beyond robotic interactions. Valence assists contact centers in enhancing efficiency and effectiveness while maintaining emotional connections, and powers conversational intelligence software with emotional understanding for deeper customer insights and optimized user flows.

Key Features

Pulse Emotion API: Analyze emotions live during conversations or post-call for analytics.
Real-time Emotion Classification: Classify audio in real-time for immediate customer understanding.
Vocal Tone Analytics: Analyze live audio or call recordings.
Conversation Insight Gathering: Track key moments in conversations driving positive outcomes.
Agentic AI Enhancement: Infrastructure to build skilled and empathetic voice agents.