Vedeeo

Virtual Shopping, Human Connection.

Freemium

Description

Vedeeo provides businesses with a platform to integrate live video calling capabilities directly into their websites. This allows customers to initiate seamless 1:1 video calls with store representatives or agents, facilitating a 'phygital' (physical + digital) experience. Customers can view products live from the comfort of their homes, ask questions, and receive personalized assistance, effectively bringing the showroom experience online.

The platform includes features for managing customer interactions, tracking leads generated through video calls, and monitoring representative performance. Vedeeo offers analytics and reporting, including AI-powered call summaries that automatically highlight key insights from conversations. It aims to enhance customer satisfaction, build trust, track leads effectively, and ultimately accelerate the sales cycle by making online purchasing more interactive and personal.

Key Features

Live 1:1 Video Calls: Connect customers with representatives via seamless video calls initiated from the website.
Website Integration: Easily embed a video call banner or button on existing websites.
AI-Powered Call Summaries: Get automatic AI-generated summaries with key insights for each video call.
Lead Tracking & Management: Track leads generated via video calls, manage customer details, and monitor status.
Client Management Dashboard: View client lists, call schedules, status, location, and access call summary reports.
Representative Statistics: Monitor agent performance and track their work.
Multi-Agent Functionality: Handle multiple clients simultaneously with multiple agents.
Customizable Reporting: Access call logs and customer details in customized formats.
Data-Driven Decisions: Monitor team actions and use analytics to optimize workflows.