Viqal

AI-Powered Guest Communication & Upselling for Hospitality

Paid

Description

Viqal is an AI platform designed specifically for the hospitality industry, including hotels, holiday parks, and hostels. It focuses on automating guest interactions and enhancing revenue opportunities. The system utilizes AI to manage guest communications throughout their journey, from pre-arrival to post-stay, aiming to provide instant responses and reduce the workload on staff by handling repetitive inquiries.

Furthermore, Viqal incorporates AI-driven upselling automation, proactively offering guests relevant upgrades and additional services directly through messaging channels like WhatsApp. It provides a centralized inbox for team communication, analytics for performance tracking, and integrates with existing Property Management Systems (PMS) and booking systems. The platform includes features like a concierge builder and supports proactive WhatsApp campaigns to improve guest engagement and satisfaction.

Key Features

Guest Journey AI Automation: Automates guest communication throughout their stay.
Upselling AI Automation: Proactively offers upgrades and services via chat.
Concierge Builder: Allows creation of custom automated concierge services.
Proactive WhatsApp Campaigns: Enables targeted messaging campaigns to guests.
Centralized Message Inbox: Consolidates guest communications for staff.
Analytics & Reporting: Provides insights into communication and upsell performance.
Integrations: Connects with Property Management Systems (PMS) and booking systems.
Dedicated Support: Offers specialized assistance for setup and ongoing use.

Use Cases

Automating responses to frequent guest questions 24/7.
Proactively offering room upgrades or late check-outs.
Sending personalized pre-arrival information and check-in details.
Managing guest requests and inquiries through a unified inbox.
Promoting hotel amenities, F&B outlets, or local activities.
Gathering post-stay feedback automatically.
Reducing front desk workload by handling routine communication.

Frequently Asked Questions

What if the integration with my PMS or booking system cannot be set up?

If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause.

Are there any additional fees besides the listed prices?

No additional Viqal fees, but WhatsApp Business API usage fees apply at cost price.

How does Viqal handle data security and guest privacy?

Viqal adheres to stringent industry standards, encrypts data (in transit and at rest), and complies with regulations like GDPR.

What kind of support does Viqal offer?

Viqal provides comprehensive support including a dedicated integration specialist, 24/7 technical support, and continuous updates.