Voiso

AI-powered omnichannel contact center platform

Free Trial

Description

Voiso is a cloud-based contact center software platform that leverages artificial intelligence to transform customer interactions. It enables businesses to manage inbound and outbound communications across voice, chat, SMS, and messaging apps from a unified interface, streamlining operations and boosting agent productivity.

With powerful automation, predictive dialers, real-time analytics, and seamless CRM integrations, Voiso empowers organizations to deliver exceptional customer experiences, rapidly deploy new workflows, and scale their contact centers with enterprise-grade security and global reliability.

Key Features

Omnichannel Platform: Manage voice, chat, SMS, and messaging app conversations in one workspace
AI Predictive Dialer: Automate outbound campaigns with advanced dialing and connection optimization
AI Speech Analytics: Real-time call transcription, automated scoring, sentiment analysis, and call summaries in multiple languages
Flow Builder: No-code visual design for IVR menus, call routing, chatbots, and self-service experiences
CRM Integration: Sync contacts and workflows with Salesforce, HubSpot, Zoho, and other leading platforms
Real-Time Dashboards: Monitor over 60 performance metrics with customizable, live dashboards
Local Caller ID: Use local phone numbers in 120+ countries to improve answer rates
Answering Machine Detection: AI-powered detection to ensure agents only connect with live prospects
Intelligent Call Queuing: Manage wait times and agent routing automatically for improved CX
Enterprise Security: End-to-end encryption, compliance with GDPR, ISO 27001, ISO 9001, and PCI DSS

Use Cases

Outbound sales campaigns
Omnichannel customer support
Remote or distributed contact center management
Automated appointment and follow-up reminders
BPO and large-scale customer operations
Telemarketing with predictive dialing
Regulated industry communication (Finance, Healthcare)
EdTech and elearning support
eCommerce order and support automation

Frequently Asked Questions

Does Voiso offer a free trial?

Yes, Voiso provides a 14-day free trial on all plans, allowing teams to evaluate the platform before committing.

Which CRMs can Voiso integrate with?

Voiso integrates with Salesforce, HubSpot, Zoho, and many other leading CRM and helpdesk platforms.

How quickly can a contact center go live with Voiso?

Voiso can be fully set up and operational in less than 24 hours, including CRM integration and onboarding support.

What security and compliance certifications does Voiso have?

Voiso is compliant with GDPR and holds certifications including ISO 27001, ISO 9001, and PCI DSS. All data is encrypted end-to-end.

What is included in the Pro plan?

The Pro plan includes all Core features plus advanced dialers, outbound campaign automation, AI speech analytics, omnichannel workspace, chatbot, advanced security controls, multilingual support, and API access.