WaliChat
The complete WhatsApp communication solution designed for Teams and Businesses.
Description
WaliChat offers a comprehensive WhatsApp communication solution tailored for businesses and teams seeking to enhance their customer interactions and operational efficiency. It allows multiple users to collaboratively manage one or several WhatsApp numbers from a unified platform, streamlining communication processes. Users can connect their existing WhatsApp numbers, whether personal or business, within minutes and begin to synchronize chats, messages, and contacts automatically, ensuring no historical data is lost.
The platform is equipped with a suite of tools designed to boost productivity and improve customer engagement. These include features for organizing, categorizing, and resolving chats, managing customer information like a CRM, and automating workflows through integrated tools or by leveraging its API, Zapier, or Make integrations. Additionally, WaliChat incorporates an AI assistant powered by ChatGPT to further optimize responses and offers capabilities for sending message campaigns and analyzing team performance through detailed analytics.
Key Features
- Multi-agent Shared Inbox: Enables teams to manage customer conversations from one or multiple WhatsApp numbers simultaneously and remotely.
- WhatsApp Campaigns: Facilitates launching targeted message campaigns to multiple contacts directly on WhatsApp with personalization options.
- AI Assistant (ChatGPT-powered): Provides AI-driven suggestions and responses integrated within the chat workflow to enhance efficiency.
- Integrated Contacts CRM: Allows teams to manage, annotate, and enrich customer profiles with notes, metadata, and labels.
- Advanced Analytics & Reporting: Offers detailed insights into team activity, performance, and customer engagement on WhatsApp.
- Automations & Workflow Optimization: Features tools for automatic chat assignment, welcome messages, out-of-office replies, and follow-ups.
- API & Webhooks Integration: Provides robust API access for custom integrations, chatbot development, and workflow automation with third-party systems like Zapier and Make.
- Mobile App: Allows teams to manage WhatsApp communications and reply to chats on the go.
- Team Permissions & Roles: Offers granular control over user access and actions within the shared chat environment for improved privacy and focus.
- Multiple WhatsApp Numbers Management: Supports connecting and managing several WhatsApp numbers from a single interface.
Use Cases
- Centralizing customer communication for businesses on WhatsApp.
- Improving team collaboration for remote customer support via WhatsApp.
- Executing targeted marketing campaigns on WhatsApp.
- Automating routine customer interactions and follow-ups on WhatsApp.
- Integrating WhatsApp messaging with existing CRM and business software.
- Providing personalized customer service for e-commerce businesses.
- Managing student and parent communication for educational institutions.
- Streamlining order taking and customer queries for restaurants.
- Coordinating client interactions and property viewings for real estate agencies.
Frequently Asked Questions
What is WaliChat?
WaliChat is a web-based team-oriented collaborative live chat solution that enables multiple people to interact with a linked WhatsApp account simultaneously that also provides lots of useful features focused on team productivity, cooperation and better communication with your customers. It is a powerful yet extremely easy tool to use and can be set up in minutes.
How many agents can operate at the same time?
Depending on the plan you choose, you can have from 3 to 9 additional agents per WhatsApp number. The admin can also use the chat. Additional agents can be added for a $14 monthly fee per agent.
Do I need to have a business WhatsApp account?
It's not mandatory, WaliChat works with both Personal or Business WhatsApp accounts.
Can I use WaliChat for chatbots?
Yes, you can build a chatbot on top of WaliChat API and webhook events integration. It works with any server programming language capable of receiving HTTP POST JSON-based requests.
Can I integrate my software or CRM with the API?
Absolutely, WaliChat provides full access to its API and Webhook integration with all pricing plans at no additional cost, allowing for custom integrations, automated notifications, chatbot creation, and more.
