Zowie

AI Agents that work for your customers—replacing clicks with conversations.

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Description

Zowie offers a comprehensive AI solution designed to transform customer service operations. It utilizes AI Agents to intelligently automate customer interactions across various channels, including chat, email, phone, and social media, supporting multiple languages while maintaining brand consistency. The platform aims to move beyond simple answers to provide complete resolutions, handling both simple queries and complex workflows from start to finish.

Leveraging advanced technologies like the Zowie X2™ engine for safety and control, a Decision Engine for process accuracy, and a Reasoning Engine for contextual understanding, Zowie integrates with existing systems and customer service platforms. Its capabilities are designed to enhance customer satisfaction, reduce response times and operational costs, build loyalty, and enable businesses to scale their support seamlessly. The platform also includes Zowie Inbox, a tool to assist human agents in delivering personalized experiences more efficiently.

Key Features

AI Agent: Automates customer conversations across channels and languages.
AI Inbox: Assists human agents to enhance personalized experiences and efficiency.
Zowie X2™ Engine: Provides safety, control, and brand consistency for AI responses.
Decision Engine: Ensures 100% accuracy in executing automated workflows.
Reasoning Engine: Understands company context and data for precise resolutions.
Multi-channel Support: Engages customers on chat, email, phone, social media, etc.
Workflow Automation: Handles complex processes from start to finish.
Multi-lingual Capabilities: Communicates globally in customers' native languages.
System Integration: Connects seamlessly with existing business systems.
Feedback & Training Module: Allows refining AI performance based on feedback.
Leverages Multiple LLMs: Utilizes models from OpenAI, Google, Anthropic, and Meta.
Data Security: GDPR and SOC 2 compliant.