AI Chatbot Support

Multi-platform AI & Live Chat Customer Support

Freemium

Description

AI Chatbot Support offers a comprehensive customer service platform combining autonomous AI chatbots with live agent support. This tool allows businesses to connect various communication channels, including website chat widgets, social media platforms like Facebook Messenger, Instagram, and X (Twitter), and messaging apps such as WhatsApp and Telegram, into a single Chat Management System (CMS) dashboard. The AI can be trained on diverse company-specific data sources like website content, PDFs, documents, and past conversations, enabling it to provide relevant and accurate responses autonomously, 24/7.

The platform enhances both AI and human agent interactions. It features a customizable chat widget that can be white-labeled to match brand identity. For live agents, the dashboard provides AI-powered assistance tools like smart replies, message rewriting, and automatic spelling correction. Additionally, the CMS offers valuable insights into customer interactions, including user details, browsing behavior, and chat history, helping businesses optimize their support strategy. The system supports multiple languages with automatic translation and requires users to connect their own OpenAI API key to leverage models like GPT-4o.

Key Features

Multi-platform Integration: Connect websites, social media (Facebook, Instagram, X), messaging apps (WhatsApp, Telegram, etc.), and business tools (Zendesk, Slack) to one dashboard.
Autonomous AI Chatbot: Provides 24/7 automated support trained on your specific website content, documents, files, and messages.
Live Chat Support: Seamlessly switch between AI and human agents for complex queries.
AI Training Capabilities: Train the AI using website URLs, PDFs, text files, knowledge bases, and live chat history.
Chat Management System (CMS): Unified dashboard with customer insights (geo, language, browsing), chat history, and agent tools.
AI Tools for Agents: Includes Smart Reply suggestions, AI-powered message rewriting, and automatic spelling correction.
Customizable White-Label Widget: Design the website chat widget with custom branding, colors, logo, and welcome messages.
Multi-lingual Support: Automatic language detection and translation for both text and voice messages.
Bring Your Own OpenAI API Key: Connect your OpenAI account and choose preferred models (e.g., GPT-4o, GPT-4o mini).

Use Cases

Providing 24/7 automated customer support
Managing customer interactions across multiple channels (website, social, messaging)
Improving live agent efficiency with AI assistance
Generating leads through chat interactions
Offering multi-lingual customer service
Streamlining customer support operations for businesses of all sizes

Frequently Asked Questions

Does my AI chatbot and AI CMS assistant learn?

Yes, your AI chatbot and chat assistant can be trained on your website content, PDFs, chatbot knowledge base, live chat messages, and past customer interactions to understand your business and provide relevant answers.

What platforms does AI Chatbot Support integrate with?

It integrates with websites (via widget), social media (Facebook Messenger, Instagram, X), messaging apps (WhatsApp, Telegram, WeChat, etc.), and other platforms like Zendesk, Slack, email, and SMS.

Can I customize the appearance of the chatbot widget?

Yes, you can customize the chatbot widget's colors, add your logo, set custom welcome messages, and even white-label it to remove AI Chatbot Support branding.

Is AI Chatbot Support secure?

Yes, the platform emphasizes data privacy and security, stating that data is not shared with third parties and is protected using industry-standard encryption and security protocols.

Does the AI chatbot understand multiple languages?

Yes, the AI chatbot has automatic translation capabilities and can understand and respond in multiple languages for both voice and text messages.