AIM Forecasting

Accurate Customer Service Forecasting for Workforce Management Professionals

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Description

AIM Forecasting is an advanced application designed to assist workforce management professionals in generating precise forecasts for customer service operations. It utilizes cloud-based computing power and sophisticated algorithms to efficiently analyze time-series data, identifying the optimal forecasting method within seconds. The platform emphasizes user control through a transparent "glass-box" design, where all parameters are displayed in real-time, allowing for easy understanding and customization of the forecasting mechanics.

This tool enables users to consolidate all relevant quantitative and qualitative data in a single location. Professionals can track impactful events, monitor marketing campaigns, and account for the influence of holidays on customer behavior. The primary aim is to help organizations save costs associated with workforce management and operations, ultimately leading to reduced customer wait times by improving staffing accuracy and operational efficiency.

Key Features

Cloud-Powered Algorithms: Leverages cloud computing and advanced algorithms to rapidly find the best forecasting method for any time-series data.
Transparent Control (Glass-Box Design): Displays all parameters in real-time, offering understandable mechanics and customization options.
Centralized Data Management: Consolidates all quantitative and qualitative data, including events, marketing campaigns, and holiday impacts, in one place.
Comprehensive Data Handling: Allows users to group, clean, edit, and analyze their data directly within the platform.
High-Accuracy Model Training: Facilitates training forecasting models for maximum accuracy, supported by error calculation methods like MAPE and WAPE.
Multi-Level Forecasting: Enables creation of forecasts at both weekly and daily levels to suit various planning needs.
Event and Holiday Impact Analysis: Specifically designed to forecast the impact of distinct events and holidays on customer behavior.
Seamless Data Export: Supports exporting all data and forecasts to CSV or Excel formats for external use or reporting.