Hypertype

Automate your Customer Support With an AI-First Platform

Contact for Pricing

Description

Hypertype provides a comprehensive, AI-first solution aimed at transforming customer support operations. It equips support teams with advanced AI tools and introduces Sophie, an AI Customer Support agent designed for complete support automation. The platform focuses on delivering high-touch, human-like interactions by learning from diverse company data sources such as past tickets, PDFs, websites, help centers, and CRMs. This allows Hypertype to handle complex inquiries efficiently, ensuring high accuracy and adherence to brand voice.

The system offers end-to-end capabilities, from automating a significant percentage of support tickets with its HyperAgent™ to assisting human agents in drafting responses via HyperType™. Furthermore, its HyperSight™ component analyzes support data to deliver actionable insights for product and sales improvement. Hypertype emphasizes security and compliance, being ISO 27001 certified and designed for GDPR adherence. It aims to reduce response times, boost customer satisfaction scores, and increase overall team productivity by centralizing knowledge and streamlining support workflows without requiring technical setup.

Key Features

HyperAgent™: AI agent automating 60-85% of support tickets and handling website inquiries.
HyperType™: AI assistant drafting responses for human agents based on integrated knowledge.
HyperSight™: Delivers actionable customer insights by analyzing and categorizing support tickets.
High Accuracy AI: Provides responses with up to 99% information accuracy based on company data.
Real-time Learning: Adapts and learns from ongoing interactions and data updates.
No-Code Data Integration: Easily syncs data from files, emails, wikis, help centers, CRMs, etc.
Self-learn Help Center: Automatically updates a centralized knowledge base (Hyperbrain) from various sources.
AI Support Copilot: Chrome extension integrating with ticketing systems and email clients for agent assistance.
Full Support Automation Option: Offers 24/7 AI agents for complex support across channels.
Multi-language Capability: Understands and responds in 95 languages.
Security & Compliance: ISO 27001 Certified, GDPR and SOC 2 Type I compliant (in progress).

Use Cases

Automating responses to common customer support inquiries.
Assisting human agents to reduce response drafting time.
Analyzing support interactions to identify trends and product improvement areas.
Centralizing company knowledge for consistent support answers.
Providing 24/7 customer support availability.
Scaling support operations efficiently.
Improving customer satisfaction (CSAT) scores.
Supporting customers across multiple languages.
Onboarding new support team members more quickly.

Frequently Asked Questions

Do you offer free trials?

No, Hypertype does not offer free trials to ensure dedicated resources for data quality and support. Pricing depends on data volume, support volume, integrations, and automation level. Data undergoes a cleaning process for optimal performance.

How long does it take before I can use Hypertype?

No technical setup is required. You can upload/connect data sources quickly and start generating responses, gaining value from day one. Hyperbrain syncs data in seconds and integrates seamlessly into existing CS tech stacks.

How does Hypertype handle data privacy?

Hypertype is ISO 27001 Certified, hosted in Europe, and designed for GDPR compliance. No customer data is used for model training. Users can request data deletion at any time.

How does Hypertype approach security?

Security is a top priority. Systems are continuously monitored with intrusion detection. Incident response policies are in place. Data is encrypted (TLS in transit, AES at rest), and user authentication uses Single-Sign-On (SSO).

Is Hypertype also available in other tools or platforms?

Currently, Hypertype integrates with email clients (Gmail, Outlook) and ticketing systems like Zendesk, Intercom, Salesforce, and Hubspot via a Chrome extension. It connects various data sources (website, PDFs, Notion, etc.). Custom integrations are available by contacting Sales.