Conversed.ai

AI Agents for more revenue, lower costs, happier customers, and a more productive team.

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Description

Conversed.ai provides advanced AI Agents tailored to enhance business operations. These agents automate responses to questions and requests from both employees and customers, facilitate business objectives through conversational commerce, and streamline customer care processes. The platform specializes in optimizing the performance and accuracy of its AI Agents, ensuring effective interactions.

Leveraging technologies like Retrieval-Augmented Generation (RAG) and training on client-specific content, Conversed.ai ensures accurate and relevant responses. It prioritizes data privacy and security, adhering to GDPR and the AI Act, holding ISO 27001 and ISO 9001 certifications, and anonymizing personal data before processing with large language models (like OpenAI's ChatGPT, Anthropic's Claude, and NLP Cloud). The AI Agents integrate seamlessly with popular CRM systems, live chat solutions, knowledge bases, and various chat platforms including websites, WhatsApp, Messenger, and Viber. A dedicated live chat platform is also available for smooth transitions to human agents when needed.

Key Features

AI Agent Automation: Automatically answers questions & requests from employees and customers 24/7.
Conversational Commerce: Drives business goals and lead generation through conversational interactions.
Performance Optimization Studio: Specialized service to optimize AI Agent performance and accuracy.
Retrieval-Augmented Generation (RAG): Utilizes RAG trained on client-specific content for accurate responses.
Data Privacy & Security Focus: Adheres to GDPR/AI Act, holds ISO 27001/9001 certifications, and employs data anonymization.
Multi-LLM Integration: Combines proprietary AI with models like OpenAI's ChatGPT, Anthropic's Claude, and NLP Cloud.
Broad Integrations: Syncs with popular CRM, live chat, knowledge bases, and chat platforms (Website, WhatsApp, Messenger, Viber).
Seamless Live Chat Handover: Includes a platform for easy transition from AI to human agents.
GDPR Compliance Module: Built-in feature for user data access and deletion requests.
Employee Support Automation: Streamlines internal support for areas like IT service desks.