Batai

Automate, scale, and turn customer service into your greatest strength

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Description

Batai offers an advanced AI solution focused on enhancing customer service operations. Unlike generic platforms, it learns the specific details of a business, including product catalogs, locations, and order statuses, by processing uploaded texts, PDFs, or URLs. This allows it to provide accurate and relevant information to customers in real-time. Batai ensures seamless communication by connecting various channels like phone calls, WhatsApp, and email, enabling synchronized interactions such as answering a call and following up with an email summary.

Beyond conversations, Batai automates practical tasks triggered by customer interactions. It can schedule and modify appointments, set up alerts based on customer attitudes or interests, and update databases automatically. This capability frees up human teams from routine tasks, allowing them to focus on more strategic initiatives. The platform also provides access to conversation logs for monitoring and fine-tuning performance, along with valuable data insights derived from customer interactions to help refine business strategies.

Key Features

Business-Specific Knowledge: Learns details about your catalog, locations, orders via text, PDF, URL uploads.
Multichannel Synchronization: Connects calls, WhatsApp, email for seamless 24/7 service.
Task Automation: Automates scheduling, appointment modification, alerts, and database updates.
System Integration: Integrates with calendars, CRM, internal systems, and external APIs (over 1800 options).
Customizable AI Agents: Assign pre-trained agents (sales, support) and further customize them.
Personalized Tone: Adapts language to each situation and customer for better engagement.
Interaction Monitoring: Provides full access to conversation logs for analysis and adjustments.
24/7 Availability: Responds immediately to calls and messages anytime.
Voice Capabilities: Offers premium voices and call transcriptions.
Email Integration: Connects with Google, Plesk, or other email providers via IMAP.

Use Cases

Automating responses to frequent customer inquiries.
Providing round-the-clock customer support.
Scheduling and managing appointments automatically.
Capturing leads from calls and messages 24/7.
Ensuring consistent brand voice across all customer interactions.
Analyzing customer conversations to improve business strategy.
Integrating customer service with CRM and other business tools.
Reducing workload for human customer service teams.

Frequently Asked Questions

What is an agent in Batai?

An agent is a pre-trained artificial intelligence assistant, specialized in a specific task or role like sales or technical support. You can assign agents to service lines and further train them with your company's specific texts, URLs, and PDFs.

How can I train a Batai agent?

You can train Batai agents by uploading relevant content such as text documents, PDF files (up to a certain page/file limit depending on the plan), or website URLs containing information about your company, products, or services.

What integrations does Batai offer?

Batai integrates with calendars, CRM systems, internal tools, and email providers (via IMAP). It also supports external API integration to connect with your own applications. The platform mentions over 1800 potential integrations.

Which communication channels does Batai support?

Batai supports multiple communication channels, including phone calls (with features like premium voices and transcriptions), WhatsApp messaging, and email, ensuring synchronized service across all platforms.

What are the limitations of the free trial?

The 7-day free trial provides access to Premium All Services features (except premium training) with a $10 credit limit. Once the credit is used or 7 days pass, you need to subscribe to a paid plan to continue.