ChatNode

AI That Solves Support Tickets Before They Open.

Freemium

Description

ChatNode allows businesses to create intelligent AI chatbots trained specifically on their own website content and data. This enables the delivery of highly accurate, 24/7 customer support, effectively answering customer queries instantly and reducing the need for human intervention for routine tasks. The platform focuses on solving common support challenges such as team overload, high costs, long customer wait times, and potential loss of leads.

Beyond automated support, ChatNode's AI actively engages website visitors to capture leads and improve customer experience. It features continuous learning capabilities, ensuring the chatbot stays updated with the latest business information. For complex issues, there's a seamless handover option to live agents. The tool also provides powerful analytics for tracking interactions and integrations with various software to enhance workflow efficiency, all manageable through an easy, no-code setup process.

Key Features

AI Chatbot Training: Uses your website and data to power accurate AI responses.
24/7 Automated Support: Provides instant answers to customer queries anytime.
Continuous Learning: AI adapts and updates its knowledge base (auto-retrain available).
Proactive Lead Generation: Engages website visitors to capture leads.
Live Agent Handover: Seamlessly transfers complex queries to human support staff.
Powerful Analytics: Tracks customer interactions, query types, and satisfaction.
Software Integrations: Connects with tools like Slack, Zendesk, Zapier, Make, Google Drive, Notion, etc.
No-Code Setup: Easy four-step process to build and deploy the chatbot.
Customization: Options to match brand identity, use custom avatars, and custom domains (plan dependent).
Multiple AI Models: Access to various models like GPT-4o, Gemini, Claude, and Llama (plan dependent).
Security Focused: Features AES-256 encryption, TLS 1.3, zero-retention data policy, and GDPR/DPA compliance.
API Access: Available for developers on paid plans.

Use Cases

Automating responses to frequently asked customer questions.
Providing instant, 24/7 support on websites.
Capturing and qualifying leads from website visitors.
Reducing customer support team workload and costs.
Improving customer satisfaction by minimizing wait times.
Offering multilingual support based on training data.
Integrating AI support with existing business workflows.

Frequently Asked Questions

Can ChatNode AI continuously learn and update itself with my latest data?

Yes, ChatNode AI offers an auto-retrain feature (available on specific plans) that allows your chatbot to refresh its knowledge at set intervals, ensuring it stays up-to-date with the latest business information.

Does the user have the option to connect to a Live Agent or Talk to a Human?

Yes, this feature is available (on specific plans) to provide seamless support, allowing users to connect with a Live Agent when needed.

How do message credits work?

Each AI response uses message credits. The number of credits per response depends on the AI model chosen (e.g., basic models cost 1 credit, advanced models cost more). Credits are allocated monthly based on your plan.

When are my message credits renewed?

Subscription message credits are automatically renewed at the beginning of each calendar month.

What is the difference between subscription credits and auto-recharge credits?

Subscription credits renew monthly and expire if unused. Auto-recharge credits are purchased when your balance is low, do not expire, and provide flexibility.