Convirza

Turn Conversations Into Customers

Paid

Description

Convirza provides a suite of tools designed to help businesses optimize their sales and marketing efforts by analyzing customer conversations. It leverages Call Tracking to identify which marketing campaigns, keywords, and digital ads effectively drive phone calls and SMS messages, enabling data-driven budget allocation. This allows companies to understand the source and quality of their leads, maximizing marketing return on investment.

Beyond tracking, Convirza employs advanced Conversation Analytics® and AI capabilities, including the Opportunity Assistant, to delve into the content of interactions. It automatically scores leads, evaluates agent performance, identifies missed sales opportunities with buying intent, and provides actionable insights through detailed reports. Additionally, Convirza offers AI Voice Agents for automated call handling and appointment setting, alongside integrations with CRM and other business platforms to streamline workflows and enhance overall customer engagement strategies.

Key Features

Call Tracking Software: Pinpoint effective marketing sources driving calls and SMS.
Conversation Analytics® (Convirza AI): AI analysis of calls for lead scores, agent scorecards, and insights.
AI Voice Agent: Customizable AI agents for 24/7 answering, appointment setting, and call fielding with natural conversation capabilities.
Opportunity Assistant: Identifies unconverted leads showing buying intent for targeted follow-up.
SMS Tracking & Integration: Monitor and manage SMS interactions alongside calls.
CRM & Platform Integrations: Connects with advertising, CRM, and analytics tools.
Automated Reporting & Insights: Delivers actionable data on calls, leads, and performance.
Lead Scoring: Automatically scores lead quality based on conversation analysis.
Agent Performance Monitoring: Provides scorecards and insights for agent training and evaluation.
Automated Review Requests: Triggers post-call review requests via text or email.
HIPAA & Legal Compliance Features: Addresses caller privacy requirements.