Echurn

Reduce SaaS churn and boost retention rate

Freemium

Description

Echurn assists Software as a Service (SaaS) companies in minimizing customer churn and enhancing retention. The platform focuses on understanding the reasons behind customer cancellations to provide tailored retention offers, such as subscription pauses or discounts. It features a no-code tool for building and implementing cancellation flows directly into a product.

Leveraging AI, Echurn provides suggestions aimed at improving the SaaS offering based on customer feedback analysis. It collects and analyzes customer sentiments through detailed reports, enabling data-driven decisions. The tool integrates with services like Stripe and Webhook to streamline operations and ensure compatibility with existing systems, ultimately aiming to increase Monthly Recurring Revenue (MRR) and Customer Lifetime Value (CLV).

Key Features

Easy Cancellation Flow: Set up cancellation processes without coding.
Flexible Offers: Present customized deals like subscription pauses, discounts, and custom links.
Insightful Feedback: Collect and analyze customer feedback with detailed reports.
AI-Driven Suggestions: Receive AI-powered recommendations to enhance your SaaS.
Effortless Integration: Connect smoothly with Stripe and Webhook.

Use Cases

Reducing customer churn for SaaS platforms.
Improving customer retention strategies.
Understanding reasons for subscription cancellations.
Increasing Monthly Recurring Revenue (MRR) and Customer Lifetime Value (CLV).
Optimizing the offboarding experience with custom offers.
Gathering actionable feedback during the cancellation process.

Frequently Asked Questions

How does Echurn reduce churn?

Echurn reduces churn by helping businesses understand why customers cancel, enabling them to present customized offers like discounts or subscription pauses, and providing AI-driven suggestions for improvement based on feedback analysis.

Does Echurn provide subscription insights?

Yes, Echurn provides insights by collecting and analyzing customer feedback during the cancellation process and offering detailed reports and AI-driven suggestions (on Premium plan) to understand customer sentiment and identify areas for improvement.