Eddy AI
Sell And Support Your Customers Automatically 24/7
Description
Eddy AI offers a fully automatic assistant chatbot powered by artificial intelligence, designed to enhance customer engagement and streamline business operations. This AI Assistant operates continuously, 24/7, across various customer channels including websites, mobile applications, Facebook Pages, Instagram, and WhatsApp. By engaging visitors in real-time chat, Eddy AI delivers relevant product offers and instantly answers frequently asked questions, aiming to optimize customer support processes, increase user satisfaction, and ultimately boost sales and revenue.
The platform emphasizes ease of integration and customization, allowing businesses to tailor the AI Assistant's appearance, such as widget icons and color schemes, to align seamlessly with their brand identity. Eddy AI incorporates cutting-edge natural language understanding (NLU) technology, enabling it to comprehend and respond to customer queries effectively. For businesses targeting a global audience, premium plans offer support for interactions in over 80 languages, while a free plan provides basic functionality in English.
Key Features
- Automated Sales: Boosts website monetization through automatic product offers and sales generation.
- Automated FAQ Support: Answers customer questions instantly based on uploaded FAQ data.
- Multi-channel Integration: Deploys on websites, mobile apps (iOS/Android), Facebook Messenger, Instagram, and WhatsApp.
- Multi-language Support: Understands and responds in over 80 languages (Premium feature).
- 24/7 Availability: Engages customers continuously, day and night.
- Full Customization & White-Labeling: Allows customization of widget icons, colors, and branding (Premium features).
- Detailed Analytics: Provides reports on user engagement and interactions.
- Human Support Handoff: Escalates unanswered questions to a live agent channel.
- Platform Integrations: Includes WordPress plugin, widget snippet, Google Analytics, and pixel tracking (some features plan-dependent).
Use Cases
- Automating customer support responses on websites and social media.
- Increasing online sales conversions through automated chat interactions.
- Providing 24/7 customer service availability.
- Reducing the workload of human support agents by handling common queries.
- Offering customer support in multiple languages.
- Answering frequently asked questions instantly.
- Integrating AI chat capabilities into mobile applications.
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