eDesk

Intelligent customer engagement, built for ecommerce and powered by AI.

Free Trial

Description

eDesk is an intelligent customer engagement platform specifically built for ecommerce businesses. It utilizes artificial intelligence to help companies streamline their customer support operations by consolidating communications from various channels, including marketplaces, D2C platforms, email, chat, and social media, into a unified smart inbox. This centralization allows support teams to manage queries more efficiently, providing a holistic view of customer interactions.

Powered by AI, the system offers features such as automated ticket classification, AI summaries, sentiment analysis, and assisted replies to resolve customer issues faster and more accurately. By improving response times and delivering personalized support, eDesk aims to enhance customer satisfaction, build lasting loyalty, and ultimately contribute to business growth. It also provides tools for managing pre-sales inquiries and gathering customer feedback to further optimize the support experience.

Key Features

AI Chatbot: Resolves a high percentage of online sales and service queries 24/7 using product and order information.
eDesk AI Suite: Offers AI summaries, sentiment analysis, assisted replies, and auto responses for efficient support.
Smart Inbox: Unified inbox using AI to group tickets and consolidate customer, order, product, price, and shipment data.
Multi-channel Communication: Centralizes customer interactions from marketplaces, D2C platforms, email, live chat, voice, and social media.
Holistic Customer View: Provides quick access to complete customer order and conversation history within each ticket.
Knowledge Base: Enables creation of internal and customer-facing FAQs to reduce common queries.
Automated Review Management: Automates review requests and helps manage negative feedback to enhance brand reputation.
Extensive Integrations: Connects with over 300 sales channels (e.g., Amazon, Shopify), communication tools, and order management solutions.

Use Cases

Streamlining customer support operations for ecommerce businesses.
Automating responses to frequently asked questions about orders, products, and shipping.
Managing pre-sales inquiries across multiple channels to convert potential customers.
Building customer loyalty through personalized and efficient support experiences.
Providing 24/7 automated customer service using an AI-powered chatbot.
Centralizing customer communications from various marketplaces, webstores, and social media platforms.
Improving support agent productivity with AI-driven summaries, sentiment analysis, and suggested replies.
Managing and automating online review requests to enhance brand reputation.

Frequently Asked Questions

How does a free trial work?

When you start a free trial with eDesk, you will have access to its most comprehensive plan including all add-ons. You can start paying for any plan during your trial. During the 14-day trial period, eDesk is in Safe Mode, meaning messages are not stored or sent until Safe Mode is disabled, allowing safe experimentation without disrupting your existing support process.

What happens at the end of my free trial?

At the end of your eDesk trial, your data and setup remain intact. However, you will no longer be able to use eDesk. You can log in to your account at any time and select a plan to purchase.

Do I need a credit card to sign up for a free trial?

No, you do not need a credit card to sign up for a free trial. Credit card details are only required when you purchase a plan.

Are subscriptions monthly or annual? Can I upgrade or downgrade?

eDesk offers both monthly and annual plans. You can make adjustments to your plan at any time, but refunds are not given for cancellations or downgrades; your account will remain active until the next payment date. For further questions on managing your subscription, you can contact their support.

Can I get AI features on any plan?

Yes, the AI add-ons are available on all plans, giving access to eDesk’s powerful features and workflow automations, such as summaries, classifications, instant personalization, and suggested responses.