Heep
Turn missed calls into guaranteed bookings
Description
Heep is an advanced AI host assistant designed for restaurants, handling guest bookings, questions, and phone calls automatically around the clock. By integrating with a venue's booking system and supporting communication across WhatsApp, Instagram, Messenger, and Voice, it streamlines reservation management and guest communications seamlessly.
With instantaneous responses and multilingual support, Heep helps venues maximize table occupancy, improve guest satisfaction, and relieve staff from repetitive communication tasks. Its real-time, unified inbox and intelligence ensure efficient operation with minimal manual intervention.
Key Features
- Omni-Channel Communication: Unified inbox for WhatsApp, Instagram, Messenger, email, and voice calls
- Instant AI Booking: Real-time reservation handling with booking system integration
- 24/7 Availability: Always responds to guests, reducing missed opportunities
- Multilingual Support: Communicates in over 15 languages for global guests
- Automated Guest Support: Answers FAQs and manages guest requests without staff intervention
- Voice Assistant: Handles phone reservations and inquiries automatically
- Booking Trend Analytics: Provides daily recaps and key performance metrics
- Customizable Experience: Menus, booking logic, and conversational tone can be tailored
Use Cases
- Automate restaurant table bookings
- Respond instantly to guest inquiries across messaging channels
- Handle voice phone reservations without staff
- Reduce manual workload for front-of-house teams
- Increase booking conversion and decrease missed calls
- Provide multilingual guest support
- Consolidate guest communications in a single interface
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