Herbie.AI

Advanced Generative AI Powered Conversational AI Multilingual Voice Assistant

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Description

Herbie.AI is an intelligent automation platform focused on digitally transforming enterprises through unique voice-enabled virtual assistants. Leveraging its proprietary Generative AI LLM coupled with conversational AI, Herbie.AI aims to deliver human-like interactions with over 95% maturity. The platform supports engagement across more than 15 social channels and offers extensive multilingual capabilities, understanding over 70 languages via voice and 132 via text.

Designed for diverse industry verticals and internal functions like HR and IT, Herbie.AI facilitates enhanced customer experiences, improved employee productivity, reduced operational costs, and business expansion. It provides seamless integration capabilities through a universal API adapter and offers flexible deployment options including on-premises, cloud, and hybrid models, while adhering to strict security and data privacy standards like ISO 27001, GDPR, and HIPAA.

Key Features

Generative AI & Conversational AI Hybrid: Utilizes proprietary LLM for advanced interactions.
Extensive Multilingual Support: Engages in 70+ languages via voice and 132+ via text.
Human Sense Technology: Achieves over 95% conversational maturity.
Omnichannel Integration: Ready-to-use across 15+ channels including WhatsApp, Facebook, Alexa.
Universal API Adapter: Enables low-code integration with existing systems (CRM, Core Systems, etc.).
Live Agent Handover: Supports seamless transitions with text, audio, video, and conferencing.
Rapid Deployment: Go live with Info/FAQ bots same day; transactional bots within weeks.
No Manual Training (Info Bots): Upload content and deploy quickly.
Flexible Deployment: Available as SaaS, On-Cloud, On-Premises, or Hybrid.
Robust Security & Compliance: Certified (ISO 27001, 9001, Cert-in) and compliant (GDPR, DPDP, NESA, HIPAA).

Use Cases

Automating customer service inquiries and support across multiple channels.
Providing instant information and facilitating secure transactions in Banking & Finance.
Streamlining insurance policy information, purchases, and claims processing.
Assisting retail customers with product information, purchases, and post-sales support.
Offering personalized healthcare assistance, appointment scheduling, and report access.
Serving as a virtual assistant for educational institutions (students, parents, staff).
Supporting internal processes like HR onboarding, policy queries, and IT helpdesk ticketing.
Enhancing sales team productivity and customer engagement.
Providing conversational access to real-time business intelligence for management.
Acting as a brand ambassador and support agent for FMCG and Automobile industries.
Improving guest experiences and operational efficiency in Hospitality.

Frequently Asked Questions

What are the unique advantages of Herbie.AI compared to Competition?

Herbie.AI utilizes its own Generative AI LLM with Conversational AI Hybrid Technology, enables rapid deployment of info bots without manual training, achieves 95%+ conversational maturity quickly, supports 132+ languages via text with its own TTS service, integrates seamlessly across 15+ channels, includes advanced Live Agent functionality, and offers a Universal API Adapter for easy system integration.

What are the Languages Herbie.AI can speak?

Herbie.AI supports over 132 languages via text and 70+ languages via voice, covering major global languages and numerous regional ones.

What are the deployment models of Herbie.AI?

Herbie.AI offers flexible deployment options including On Premises, On Cloud (Public/Private), and Hybrid models to suit various business requirements.

What are the Safety Certifications Herbie.AI has?

Herbie.AI holds certifications such as ISO 27001 (Data Security), ISO 9001, SEI-CMM (Process Maturity), Cert-in (Vulnerability Clearance), and complies with data privacy regulations like GDPR, DPDP, NESA, and HIPAA where applicable.

How long it will take to deploy Herbie.AI?

General informational or FAQ bots can be deployed within hours or minutes. Transactional automation involving system integrations typically takes around 4 weeks for every 10-15 use cases, contingent on the availability of necessary APIs.