incident.io

The all-in-one AI platform for on-call, incident response, and status pages—built for fast-moving teams.

Freemium

Description

incident.io provides end-to-end incident management for teams of any size, using AI to accelerate response times and automate incident workflows. With seamless integrations to Slack and Microsoft Teams, it empowers organizations to coordinate on-call schedules, manage critical issues, and keep customers informed via real-time status pages.

Designed for fast deployment and ease of use, incident.io unifies alerting, post-incident analysis, communication, and workflow automation. Its AI-driven capabilities streamline every part of the incident lifecycle, helping to reduce downtime, improve reliability, and strengthen operational resilience.

Key Features

On-call Management: Effortless AI-powered scheduling, alerting, and user-friendly rotations
Incident Response: End-to-end workflow automation integrated with Slack and Microsoft Teams
AI SRE: Automated investigation, pull request drafts, and suggested next steps for resolution
Status Pages: Real-time, transparent, and automated incident communication to customers
Post-mortems Editor: AI-native, data-rich incident documentation and analysis
Workflows Automation: Customizable automated processes for consistent incident handling
Advanced Insights: Trend analysis and noise reduction to improve response
Catalog: Instant access to incident context for smarter decision-making
Integrations: Connects with Slack, Teams, APIs, and webhooks
Access Control & Security: SOC2, HIPAA, SSO, and enterprise-grade data protection

Use Cases

Coordinating incident response across engineering teams
Automating on-call scheduling and alerts
Generating AI-powered post-mortems
Maintaining customer trust with real-time status pages
Reducing downtime with faster, smarter response
Improving incident communication and visibility
Analyzing trends and optimizing incident processes
Seamlessly managing incidents from Slack or Teams

Frequently Asked Questions

What platforms does incident.io integrate with?

incident.io integrates natively with Slack and Microsoft Teams, enabling seamless incident response and automation within popular collaboration tools.

Does incident.io offer a free plan?

Yes, incident.io provides a Basic plan that is free forever, including incident response for single teams, basic automation, and a status page.

What is the minimum monthly cost for paid plans?

The Team plan starts at $19 per user per month, with additional costs for on-call features. Enterprise pricing is customized.

Can on-call features be purchased separately?

Yes, incident.io's on-call product can be purchased as a standalone product, providing alerts routing, scheduling, and migration support.

Is support available for enterprise customers?

Enterprise customers receive advanced support options, including a designated customer success manager, live phone support, and support SLAs.