Kotae
Automate customer inquiries and discover what your visitors are looking for.
Description
Kotae is an AI-powered chatbot solution specifically designed to help small and medium-sized enterprises (SMEs) manage customer inquiries efficiently. It automates responses to incoming questions on a business's website by training on existing website content, uploaded files, and custom-defined answers. This allows businesses to provide fast, accurate, and natural-sounding responses around the clock, freeing up time for core growth activities.
Setting up Kotae requires no coding knowledge and can be completed quickly. Users can customize the chatbot's appearance, including colors and logo, to match their website's branding and define its conversational tone. Kotae integrates seamlessly with standard websites, WordPress sites, and Facebook Messenger. Beyond answering questions, it offers valuable analytics, revealing what visitors are searching for and how effectively they find information. Features like keyword autolinking help direct users to specific pages, enhancing the user experience and potentially generating leads through options to escalate conversations to human agents.
Key Features
- AI Chatbot Automation: Automates customer inquiries 24/7 based on company knowledge.
- Knowledge Base Training: Learns from website content, uploaded files, custom responses, and keywords.
- No-Code Setup: Installs easily on websites, WordPress, or Messenger without coding.
- Customization Options: Personalize appearance (colors, logo) and conversational tone.
- Enhanced Analytics: Provides insights into visitor interactions, popular keywords, and user origins.
- Keyword Autolinking: Automatically links keywords in visitor queries to specific website pages.
- Facebook Messenger Integration: Allows the chatbot to interact with customers directly on Messenger.
- Escalate to Human Agent: Offers visitors the option to connect with a human representative.
- Voice Chat Capabilities: Supports real-time voice chat and voice responses (Pro + Voice plan).
Use Cases
- Automating customer support for SMEs.
- Providing 24/7 customer assistance.
- Understanding visitor needs and search behavior through analytics.
- Generating leads by capturing inquiries and offering human escalation.
- Directing website visitors to relevant pages using keyword linking.
- Offering customer engagement via Facebook Messenger.
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