Lancey

Unlock the product insights buried in your customer feedback

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Description

Lancey helps product teams convert diverse customer feedback into actionable, data-driven product decisions, thereby shaping an effective product strategy. It addresses the common challenge where customer feedback is abundant—originating from sales calls, support tickets, Slack, and surveys—but deriving clear, actionable insights remains a manual, time-consuming, and often frustrating endeavor. This often leads to reactive product development and hinders progress.

By providing a direct line to what truly matters to customers, Lancey automates the analysis of this feedback. It empowers teams to move beyond chasing disparate feature requests and struggling with scattered information, enabling them to systematically understand customer needs and improve their products more efficiently. The platform is designed to streamline workflows and enhance product prioritization with confidence.

Key Features

Automatic Processing: Feedback data is automatically processed, categorized, and tagged.
Custom Product Taxonomy: Enables tagging of feedback using a company's specific product taxonomy.
Comprehensive Data Insights: Delivers product insights from all feedback sources to guide product improvement.
Actionable Feedback: Turns feedback into concrete actions such as scheduling user interviews or creating PRDs.
Closed Feedback Loops: Allows teams to delight customers by notifying them about progress on their feedback.
Product Research on Demand: Provides instant answers in plain language to support product research.
One-Click Integrations: Offers seamless integrations with existing tools in the product stack.
SOC 2 Type II Compliant: Adheres to SOC 2 Type II security and compliance standards.