Mezo

AI-Powered Property Maintenance Software

Contact for Pricing

Description

Mezo provides AI-powered software tailored for the property maintenance sector, serving multi-family, student housing, and single-family property managers. It integrates smoothly with existing Property Management Systems (PMS) to optimize the entire maintenance lifecycle, from the initial resident report through diagnosis, resolution, and final reporting.

The platform employs artificial intelligence and proprietary knowledge bases (like Intelliflows™ and Intelligent Intake™) to assist residents in accurately describing issues 24/7, potentially enabling quick fixes or providing crucial details. This enriched information equips maintenance technicians with diagnoses, recommended repairs, and necessary parts/tools before they arrive, significantly reducing resolution times and unnecessary trips. For leadership, Mezo unlocks operational insights and performance data, enabling data-driven decisions to refine spending, manage assets strategically, and improve overall efficiency.

Key Features

AI-Powered Resident Coaching: Guides residents during issue submission for better details and potential quick fixes.
Intelligent Issue Triage & Diagnosis: Automatically classifies problems, escalates emergencies, and provides diagnoses.
AI-Enriched Work Orders: Equips technicians with diagnosis, recommended repairs, parts, tools, and media.
Data-Driven Operational Insights: Offers visibility into performance and spending for strategic decision-making.
Seamless PMS Integration: Connects with existing Property Management Systems.
Remote Diagnosis & Troubleshooting: Reduces unnecessary trips and after-hours visits.
Natural Language Processing: Understands resident descriptions of issues.
Asset Tag Matching: Links maintenance requests to specific property assets.