Omilia Cloud Platform
The only Conversational AI Unified Native Platform
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Description
Omilia Cloud Platform offers a comprehensive suite of conversational AI tools specifically designed for large contact centers and customer service operations. By leveraging advanced AI, it enables enterprises to automate customer interactions across various channels, including voice (IVR) and chat, aiming for high task completion rates (over 90%) and improved, better-than-human customer experiences. The platform is architected for rapid deployment, often utilizing low/no-code tools to reduce development effort significantly.
Built as an integrated native system on a single platform, Omilia specializes in customer service automation and provides robust security features. It incorporates voice biometric verification and multi-layered anti-fraud mechanisms to ensure secure interactions and protect customer data. Additionally, the platform includes tools for real-time agent assistance (Agent Assist) and conversational insights, helping organizations optimize their customer service operations, understand customer needs better, and manage call quality effectively.
Built as an integrated native system on a single platform, Omilia specializes in customer service automation and provides robust security features. It incorporates voice biometric verification and multi-layered anti-fraud mechanisms to ensure secure interactions and protect customer data. Additionally, the platform includes tools for real-time agent assistance (Agent Assist) and conversational insights, helping organizations optimize their customer service operations, understand customer needs better, and manage call quality effectively.
Key Features
- Unified Native Platform: Seamlessly integrated NLU, STT, and TTS.
- Conversational Voice: Advanced voice AI assistants engaging in natural, end-to-end conversations.
- Conversational Chat: Advanced chat AI assistants engaging in natural, end-to-end interactions.
- Contact Center Security: Voice biometric verification and multi-layered anti-fraud mechanisms.
- Conversational Insights: Data analytics and insights to understand customer needs and optimize applications.
- Agent Assist: Real-time assistance to help agents address customer needs swiftly and effectively.
- Workforce AI: Call quality management analyzes human and bot calls for improvement insights.
- Truly Omnichannel: Single platform enables experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers.
- Fast Time to Value: Low/no-code tools reduce development effort by up to 80% for quicker implementation.
- Enterprise-Grade: Control over data privacy and security with flexible deployment options.
- Anti-Fraud Protection: Multi-layered mechanisms and intelligent authentication solutions.
Use Cases
- Automating Customer Care across all channels
- Optimizing IT Support efficiency
- Empowering HR Assistance for employee satisfaction
- Automating Quick Service Restaurant Drive-Thrus
- Providing secure Financial Services customer service
- Enhancing Insurance customer service experiences
- Improving Utilities customer interactions and reducing costs
- Boosting Retail customer experience and loyalty
- Transforming Automotive customer service
- Enhancing Travel and Hospitality guest loyalty
- Boosting Healthcare patient acquisition and satisfaction
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