OpenDialog

The AI Agent Management System

Freemium

Description

OpenDialog provides an AI Agent Management System specifically engineered to meet the stringent requirements of regulated sectors such as insurance, healthcare, and financial services. It empowers businesses to build, manage, and scale sophisticated AI Agents, ensuring unmatched safety, transparency, and explainability in their operations. The platform is trusted by organizations to handle mission-critical tasks, offering robust solutions that can securely integrate with existing systems and data.

By leveraging OpenDialog, companies can revolutionize their operations by automating complex, multi-step business processes, potentially automating up to 90% of such tasks. This leads to significant operational efficiency and cost reduction. Furthermore, it enhances customer experience by providing fast, consistent, and personalized responses 24/7 on any channel and in any language, which can also contribute to increased revenue through improved sales conversions and reduced customer churn.

Key Features

AI Agent Management System: Build, manage, and scale AI Agents tailored to business needs.
Multi-layered LLM Guardrails: Ensures safety and control over AI agent interactions with configurable safeguards.
Exhaustive Audit Trails: Provides complete transparency and explainability with detailed logs for each interaction.
No-Code Interface: Simplifies AI agent building, enabling faster development without requiring deep technical expertise.
Flexible AI Agents: Creates AI agents that can learn and adapt with each interaction while keeping users in control of the experience.
Enterprise-Grade Solutions: Offers robust AI solutions for mission-critical business operations with secure integration capabilities.
Industry-Specific Solutions: Delivers out-of-the-box and customizable solutions for healthcare, insurance, and financial services.

Use Cases

Automate up to 90% of complex, multi-step business processes across various departments.
Healthcare Solutions: Automate appointment scheduling, patient onboarding processes, provide health & wellness support, manage outpatient support, and handle billing & insurance query automation.
Insurance Solutions: Implement contact center automation, streamline quote-to-bind journeys, manage renewals, automate claims processing, and facilitate mid-term adjustments.
Financial Services Solutions: Enhance customer service automation and streamline operational processes within the financial sector.
Improve online sales conversion by using AI agents to guide customers through the sales process.
Reduce customer churn by providing immediate and effective responses to customer queries and issues.

Frequently Asked Questions

What is an active AI agent?

An active AI Agent is an AI Agent that can be embedded on a website or other interface (WhatsApp, SMS) or the OpenDialog API. If an Agent is not active they can be tested and previewed through the OpenDialog workspace.

What are steps and active steps?

A step is an OpenDialog unit of measuring AI Agent activity and represents work that OpenDialog Agent Orchestration engine is performing. This includes interpreting user utterances with classifiers, executing LLM actions, executing API actions, calls to knowledge services for RAG. An active step is a step that is taken by an active AI agent – you will only be charged for active steps.

What is a token?

A token is the unit of consumption of LLM capability. We offer unlimited LLM tokens under the OpenDialog managed keys for GPT-4o-mini and 2 million tokens per month for GPT-4o. You can also bring your own account keys and in enterprise plans or dedicated hosting plans we can flexibly configure OpenDialog for use with your own models.

What data do you refer to as 'knowledge data'?

Knowledge data refers to space that RAG embeddings occupy on our vector database. 100mb of embeddings is roughly 4000 pages of text. In case you are wondering how much that is – it is the equivalent of War and Peace and entire Lord of the Rings books combined, or two sets of Encyclopedia Brittanica!

When will I be billed?

Billing is monthly once you’ve upgrade to a Build or Scale plan. No billing if you stay on the Experiment plan although we periodically scan for inactive Experiment workspaces and will send you a friendly email to see if you still need it before deactivating.