Ping Parrot

Automate Your Customer Support Work With AI

Freemium

Description

Ping Parrot provides businesses with an AI-powered chatbot designed to automate customer support interactions. By training the chatbot on existing knowledge sources such as website content or frequently asked questions (FAQs), companies can create a virtual support agent capable of handling a significant portion of customer inquiries automatically. This allows businesses to offer instant responses and continuous support availability, 365 days a year, improving customer satisfaction and reducing wait times.

The platform allows customization of the chatbot's appearance to align with brand identity and facilitates easy embedding onto websites using a provided widget URL. Ping Parrot supports over 80 languages, enabling businesses to assist international customers effectively. It also includes analytics for monitoring performance and conversation history. For complex queries or situations requiring human intervention, the system allows for seamless escalation to human agents, who can join conversations in real-time. Integration capabilities, such as with Zapier, are also available to streamline workflows.

Key Features

Knowledge Base Training: Trains on website content and manually added FAQs.
Multilingual Support: Communicates fluently in over 80 languages.
Website Embedding: Easily integrates as a chat widget on unlimited websites.
Customization: Allows modification of chat widget colors, chatbot name, avatar, and welcome messages.
Advanced Analytics: Provides insights into conversations, visitor locations, and performance metrics.
Human Agent Escalation: Enables real-time handover to human support agents when needed.
Lead Capture: Captures visitor information for lead generation purposes (available on paid plans).
Multiple GPT Model Options: Offers choices like GPT-4, GPT-4-Turbo, and GPT-4o (available on paid plans).
Live Chat Integration: Facilitates real-time human support within the chat interface (available on paid plans).

Use Cases

Automating responses to frequently asked customer questions.
Providing 24/7 customer support availability.
Supporting international customers in their native languages.
Reducing support agent workload by handling repetitive queries.
Generating leads through website interactions.
Improving customer satisfaction with instant answers.
Ensuring consistent and accurate information delivery.

Frequently Asked Questions

Can I train the chatbot even if I don’t have a website?

Yes, you may add your own frequently asked questions (FAQ) into the chatbot’s knowledge base. By doing so, the chatbot will be able to respond to questions using the information you provide.

What type of knowledge sources can I use to train the chatbot?

Currently, you can train your chatbot using your website and FAQ. Through website training, the chatbot will crawl the pages of your site, allowing you to select the ones you prefer, and then it will learn from their content. For FAQ training, you have the option to input your own questions and answers into the chatbot’s knowledge base.

How long does it take to train the chatbot?

The time needed depends on how much data you give it. More data means better answers but takes longer to train. However, you can use the chatbot after adding some data, and it will keep getting better as it learns more in the background, so you don’t have to wait for it to be fully trained.

What if I change the content on my website after training the chatbot? Will you automatically retrain it?

Right now, the chatbot doesn’t refresh its training automatically with changes to your website. However, you can manually retrain it by visiting the knowledge section in the dashboard, selecting the pages you’d like it to relearn from, and pressing the retrain button. Automation for this is planned.

Can I embed my chatbot on multiple websites?

Of course, you can embed the chatbot on as many websites as you like with no additional cost.